Advanced startup not showing at all, it's just normal restart, "reset this pc" button not working

Calazi

Prominent
May 28, 2017
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My computer was infected wth malware, I can't scan anything because Malwarebytes stopped connecting to service and i tried reinstalling with no luck. I also tried installing another antimalware program and the malware is slowing my internet to the point I can't get a new antivirus program

I've tried going to the Recovery tab in Settings, but the "reset this pc" button doesn't work on all users that I've tried, and the advanced startup doesn't even bring up the menu, it just acts as a regular restart. Anyone have an answer? I really need my computer to be wiped.
 

Colif

Admirable
Moderator
it sounds to me the best approach from here is a clean install

is there anything on C drive you want to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/
Also, on another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)
 
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