After Sager Repairs Laptop Shuts Off.

Brekka

Commendable
Sep 5, 2016
16
0
1,560
0
My first initial problem started October 18 with the Fall Creator's Update. Ever since the 1709 build, it was a catastrophe. Couldn't run programs, games would lock up, couldn't update/downgrade, 100% disc usage on startup, until finally the LCD screen went 100% black - only the laptop itself would power on.

I finally decided to send it off to repairs, for a hefty fee. I was informed that it was the motherboard that caused the LCD screen to go 100% black. I had this laptop for 3 years - flawless, up until the 1709 build.

Received my laptop yesterday, only to be met with another problem, since the OEM doesn't change the OS upon repairs. The laptop would run for approximately for 32 minutes before it shuts off, then restarts itself. Once again, I am still running Windows 10 - 1709, was met with another update, which I couldn't install, so I am back to my previous problem.

Now, I am afraid that this currently replaced motherboard may randomly fry at a moment's notice or after another 32 minutes of tasking. For now, I have shut it off.

Operating System: Windows 10 Home 64-bit
Processor: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz (8 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8114MB RAM
GeForce GTX 880M
GeForce GTX 880M

 

mazboy

Prominent
Dec 28, 2017
54
0
610
14
If it were my computer, I would back up my data to an external drive, use DBAN Disk Wipe (ONLY if you have an HDD, NOT A SSD) (https://dban.org/) to wipe the disk (here's how to use it: http://www.techfleece.com/2013/08/22/how-to-securely-wipe-your-hard-drive-using-dban/), then do a clean install of Win10 using the latest Win10 USB install drive (https://www.microsoft.com/en-us/software-download/windows10). Before you install any applications on the computer, make sure the OS updates itself (settings->Update & security->Windows Update->Check for updates), then make sure the computer is running properly.

DO NOT use any installation media that you used before. Use only the latest install media that you download from the above website.

Some people had a problem with the Win10 1709 update, but not as bad as you seem to have had. With the very latest version (as you would load now) those problems were fixed, so if you continue to have issues it is probably not the OS causing them.
 

mazboy

Prominent
Dec 28, 2017
54
0
610
14
If it were my computer, I would back up my data to an external drive, use DBAN Disk Wipe (ONLY if you have an HDD, NOT A SSD) (https://dban.org/) to wipe the disk (here's how to use it: http://www.techfleece.com/2013/08/22/how-to-securely-wipe-your-hard-drive-using-dban/), then do a clean install of Win10 using the latest Win10 USB install drive (https://www.microsoft.com/en-us/software-download/windows10). Before you install any applications on the computer, make sure the OS updates itself (settings->Update & security->Windows Update->Check for updates), then make sure the computer is running properly.

DO NOT use any installation media that you used before. Use only the latest install media that you download from the above website.

Some people had a problem with the Win10 1709 update, but not as bad as you seem to have had. With the very latest version (as you would load now) those problems were fixed, so if you continue to have issues it is probably not the OS causing them.
 

jaslion

Honorable
Dec 17, 2012
529
1
11,210
93


I recommend you reinstall windows and see what happens from there.
 

Brekka

Commendable
Sep 5, 2016
16
0
1,560
0


Thank you for the quick response, mazboy. Unfortunately, I don't have any blank CD's/DVD's lying around. Currently I have my HDD connected to my old laptop ready for formatting. Is there another efficient method other than burning? Thought about downloading DAEMON Tools, but my memory on my old laptop is running low.
 

mazboy

Prominent
Dec 28, 2017
54
0
610
14
https://www.microsoft.com/en-us/software-download/windows10 will let you put Win10 onto a bootable USB stick (needs to be 8GB or larger). This is the most effective way to install Windows. BTW, if you aren't going to use DBAN to wipe the old HDD, the very least you need to do is to delete all partitions on the disk, re-partition it as a single partition (make sure it is GBT, not MBR if it gives you a choice), and then format it to NTFS.
 

Brekka

Commendable
Sep 5, 2016
16
0
1,560
0
Tried this experiment yesterday, and today. Turned the laptop on without the HDD. It brought me to the BIOS screen left it on for 40 minutes then I exited out twice. The screen flickered twice, then a minute later it shut off, then restarted itself then shut off again. It restarted itself once again, left it alone for over 2 hours until I powered it down.

Today, I turned it on and would give me random shutdowns/restarts on BIOS screen. I'm really hoping that wiping/reinstall would surely fix this problem. It's the only option I have left.
 

Brekka

Commendable
Sep 5, 2016
16
0
1,560
0
I'm in dire need of help...

I've been at this for over two months now. I almost decided to give up and set this aside. I finally installed Windows 8.1 after wiping my corrupted Win 10 HDD. Throughout the installation, it notified me that it would restart a few times. It did so throughout the process, but again I was also met with "abnormal" restarts as usual.

Tonight Windows 8.1 finally installed. I still have the shutoff problem. It's the same as the corrupted Windows 10. I don't know what to do of how to remedy this issue. It just won't stay on....
 
Thread starter Similar threads Forum Replies Date
qamar198 Laptop Tech Support 4
B Laptop Tech Support 1
P Laptop Tech Support 1
X Laptop Tech Support 4
W Laptop Tech Support 7
A Laptop Tech Support 2
B Laptop Tech Support 1
M Laptop Tech Support 23
M Laptop Tech Support 8
R Laptop Tech Support 3
C Laptop Tech Support 1
D Laptop Tech Support 1
V Laptop Tech Support 1
S Laptop Tech Support 1
C Laptop Tech Support 2
B Laptop Tech Support 1
Z Laptop Tech Support 1
I Laptop Tech Support 7
W Laptop Tech Support 2
J Laptop Tech Support 14

ASK THE COMMUNITY