Alienware 17 r3 have done so much in over a month

[Rivunel]

Sooo laptop runs for a couple minutes then loses all connection to wifi here is my timeline of having it fixed under warranty!

• 
  Oct 4th- laptop wont turn on they send a motherboard to a Technician
  OCT 5th he fixes laptop
  The laptop has issues authenticating windows and crashes multiple times over the week I try to speak with alienware they tell me to wait or call Microsoft
  I call Microsoft and get windows reactivated.
  Computer starts crashing and needs to be restarted 60-75% of startups. Besides this no other issues.
  I contact dell and am told to make a Bootable usb
  I reinstall windows crashing persists even though windows is authenticated immediately after this installation.
  I am sent a usb bootable device since it is assumed I couldn't make one correctly.
  I use the usb device they send which never even allows me to install Windows computer crashes many times as I attempt this and I allow it to try and run overnight.
  I am sent a new ssd by alienware which I install and it sent till does not allow me to install Windows.
  
  I ASK TO SEND MY LAPTOP IN FOR REPAIRS
  I got it back today and the problem stated at the beginning of the ppst now exists.
  I was told to repair the laptop they replaced the ssd.

WHAT DO I do at this point I am at a level of anger I am not known to get to I was on the phone for 2 hours while a tech took over my computer it appeared to work when I hung up it now cannot connect to wifi for any period of time no other device in the house has any issues.

The laptop was bought in July.

 

[Hamperking68]

Hi,

This issue could be caused by one of many things however I would suggest that this is caused by an issue within the main-board of the laptop. -

Generally you would have to replace the board, however considering it's still in warranty you should be able to RMA the device.

I would suggest backing all your data up and then asking Dell for a replacement laptop.

When you backup your data I recommend you use software such as Macrium Reflect which will clone the entire drive onto another.

Click for link to Macrium Reflect

 

[Rivunel]

I did a new laptop. They said they will exchange. They only offer refurbished laptops as replacements even when I bought my laptop in July? The first laptop they offered me had a downgraded gpu but a 1tb ssd over my 256gb ssd.

I don't want a factory refurbished laptop it doesn't feel like I'm getting the value of my warranty.

I mean is a car with 20k miles thats been cleaned and tuned up perfectly just as good as a brand new car? it feels like I'm getting ripped off..

 

[Hamperking68]

That's the best you will probably get so I would take it and don't look back.

 

[Rivunel]

That's the best you will probably get so I would take it and don't look back.

You have dell's logo as your profile photo reason?

 

[Hamperking68]

No reason really, many have computer brands as their logos.

I'm not affiliated with dell in any way, shape or form.

Come back in a week and my avatar would have changed.

 

[Rivunel]

After escalating further because I was unhappy with what was offered I was offered a much better computer. I'm ecstatic
Alienware 17 R4
Intel® Core™ i7-6820HK (Quad-Core, 8MB Cache, Dynamically Overclocked up to 4.1GHz)
Windows 10 Home 64bit English
NVIDIA® GeForce® GTX 1070 with 8GB GDDR5
17.3 inch UHD (3840 x 2160) IPS Anti-Glare 300-nits Display with Tobii IR Eye-tracking
32GB DDR4 at 2400MHz (2x16GB)
256 gb M.2 SATA 6Gb/s SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)