alw14 painfully slow

[victoria954]

Greetings,

I have an Alienware ALW14. It is brand new although it is discontinued. It is painfully slow. I cannot even open a PDF document in Adobe Reader without it freezing and Adobe Reader "Not Responding." I have little experience with computer mechanics. I simply want to use this machine to browse the internet, read PDFs and use statistical software program R. Please advise me on how to optimize this machine as I would greatly appreciate it.

 

[SgtScream]

If it's new, optimization is generally not needed. You should be able to hit f12 at first startup and run a hardware diagnostics. Contact Dell technical support and reference your serial number because you likely have an existing warranty.

 

[1shado1]

Greetings,

I have an Alienware ALW14. It is brand new although it is discontinued. It is painfully slow. I cannot even open a PDF document in Adobe Reader without it freezing and Adobe Reader "Not Responding." I have little experience with computer mechanics. I simply want to use this machine to browse the internet, read PDFs and use statistical software program R. Please advise me on how to optimize this machine as I would greatly appreciate it.

How long have you been using it since fresh out of the box, and which version of Windows is it running?