Analyst: Cut RIM Some Slack Over BlackBerry Outage!

[Guest]

BlackBerry users are pretty upset with Research in Motion (RIM), after the service failed for three consecutive days earlier this week.

Analyst: Cut RIM Some Slack Over BlackBerry Outage! : Read more

 

[tramit]

Don't like the path this company is heading. Seems like support could be severely degraded in the next decade. I currently have a BB9900 for its amazing keyboard, but this will probably be my last BB for a while since I will re-explore other options again.

 

[agnickolov]

The problem is not in RIM having an outage, the problem is in the outage lasting so long. I work in a SaaS company myself and we also have outages, but not ones that take days to fix. It's a matter of over-engineering and over-provisioning, as RIM state they have done, but it's also a matter of periodically testing these defenses...

 

[antilycus]

it's not surprising regarding the outage time. Most people who think they understand networking infrastructure (or I.T. Support in general) rarely have any actual idea what they are doing. There is a reason those certifications are hard and it still doesn't prove you have any idea what you are talking about.

 

[mrmez]

RIM started going downhill when they folded to pressure and gave governments their super secret data encryption codes.

 

[scrumworks]

You didn't give any slack to AMD with their Phenom TLB bug. I think you pretty much bashed bulldozer too. Why should we give RIM some slack?

 

[bmouring]

I'm sorry, but when a company banks on services that they alone control on their servers that is seen as a major reason to consider the platform (speaking of BBM and other BB-only services), they should know very well that they need to keep their ducks in a row or the service (and therefore the brand) gets a bad reputation (which will translate to lost sales)

But the point/argument really is moot at this point: I think it's pretty obvious that RIM is on the way out, but it's likely to be a long, slow decent into insolvency

 

[Guest]

Even if it may not be RIM's fault necessarily, it's hard getting that across to the public. The market's a harsh place and whatever happens happens.

At a time of declining share and overall struggle, RIM can't afford to slip up like this.

 

[Kami3k]

[citation][nom]otacon72[/nom]Last outage was in 2009...people need to stop whining. I tried a Droid 3...mistake...3 pages of uninstallable bloatware and 6 hour battery life..not to mention it weighed like half a pound, no thanks. Even thought about the iPhone until I read the 40 page EULA. Never leaving RIM again.[/citation]

Lol, 3 "pages" of uninstallable bloatware? Root.

6 hour battery life? Of non-stop heavy use maybe. In which case it's not uncommon.

 

[wingartz]

[citation][nom]bmouring[/nom]I'm sorry, but when a company banks on services that they alone control on their servers that is seen as a major reason to consider the platform (speaking of BBM and other BB-only services), they should know very well that they need to keep their ducks in a row or the service (and therefore the brand) gets a bad reputation (which will translate to lost sales)[/citation]

Too true.. they say BIS, BBM are a premium feature, over their servers, not the cellular server, so rim servers die, and poof no more 'premium' services, but my wife has a motorla android in the same celluar company and was working flalessly so rim see you next time (i'll bet is never)

 

[eddieroolz]

I'm going to make no attempt to defend RIM for not implementing a backup system properly, but I agree with the analyst. The media is generally too harsh on RIM for whatever reason.