Antivirus Software Buying Guide

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sgfried

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Dec 23, 2017
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I bought Bitdefender based upon the advice of this article. However, I cannot get the product loaded because it has a conflict with an old Norton program and Norton will not uninstall, 3rd time I have tried and it's been 45 min and counting. When looking for a phone number or email, I get sent to a page with articles. I cannot believe that Tom's Guide would even consider a product with such crappy support. I no longer consider you a credible source of information.
 

Paul Wagenseil

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Apr 11, 2014
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I'm sorry you're angry, but it's not our fault, nor Bitdefender's, that your Norton program will not uninstall itself. Question 1: Are you logged in as an administrator when you try to uninstall Norton? Sometimes temporarily gaining admin privileges from a standard account is not enough. Question 2: Have you tried contacting Norton about tips for uninstalling Norton software?

 
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