I bought Bitdefender based upon the advice of this article. However, I cannot get the product loaded because it has a conflict with an old Norton program and Norton will not uninstall, 3rd time I have tried and it's been 45 min and counting. When looking for a phone number or email, I get sent to a page with articles. I cannot believe that Tom's Guide would even consider a product with such crappy support. I no longer consider you a credible source of information.