G’day Crew,
Just thought I’d give you some feedback about Nordvpn.
Been a customer / fan of theirs for years. Just got my notification I was due for renewal, and they offered me a deal for $2.89 per month over 24 months (Total of $69.36), which I took advantage of. My total came to A$76.30 which I accepted because in Australia we have a 10% GST. However, as soon as I clicked buy, I got an email saying I was billed for A$105.75.
I contacted them, and their answer was "The default currencies on our website are: USD, EUR, GBP, BRL, JPY, INR, CHF, PLN, and KRW. For some particular countries (e.g. Canada or Australia), the price is shown in USD, however, the charge itself is set for the local dollar currency to avoid any conversion-related fees. Thus, a disclaimer on the checkout page states which currency you will be charged in above the "Continue" button."
Ever heard of the USD being marked as A$? I know I haven’t - I’ve only ever seen it represented as $USD - as they themselves refer to it in their answer. Further, there is no GST in the USA, so when I see the charges being laid out in $A including GST, I assumed I was being charged Australian dollars. Nord have basically said, thanks for the feedback, too bad - so sad.
If I can’t trust the company’s ethics, how am I meant to trust them with my (and my children’s) online privacy.