Anyone know a consumer data recovery service please?

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"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:37aggoF5be4tfU1@individual.net...
>
> Ian S <iws51remove@cox.net> wrote in message
> news:jUSPd.41492$EG1.30421@lakeread04...
> > Rod Speed <rod_speed@yahoo.com> wrote
>
> >>> Even the site you provided has 1 year warranties
> >>> on the boxed retail versions of those drives.
>
> >> Irrelevant to what WD says about the warranty with 8MB cache drives.
>
> > Read what WD actually says http://support.wdc.com/warranty/policy.asp
>
> No need.
>
> > " All Western Digital-branded retail hard drive kits, with the
> > exception of WD Raptor drives, carry a Standard Warranty
> > Period of one (1) year unless indicated otherwise on the package."
>
> Pity about what the package says with the 8MB drives.
>
> > Presumably, "all" includes Caviar drives with 8MB cache.
>
> Fraid not, and you can check that on a wide variety of retailler's sites.

Read it and weep, bozo:
http://www.newegg.com/app/ViewProductDesc.asp?description=22-144-164&depa=0
 
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"Ian S" <iws51remove@cox.net> wrote in message
news:jUSPd.41492$EG1.30421@lakeread04...
> "Rod Speed" <rod_speed@yahoo.com> wrote in message
> news:37a8jnF5b75nsU1@individual.net...
>>
>
>
>> > Even the site you provided has 1 year warranties
>> > on the boxed retail versions of those drives.
>>
>> Irrelevant to what WD says about the warranty with 8MB cache drives.
>
> Read what WD actually says http://support.wdc.com/warranty/policy.asp
>
> " All Western Digital-branded retail hard drive kits, with the exception of
> WD Raptor drives, carry a Standard Warranty Period of one (1) year unless
> indicated otherwise on the package."

Pity about the 3 year warranty for Caviar SE bare drives

> Presumably, "all" includes Caviar drives with 8MB cache.

Nope, not the Caviar SEs which have the 8MB cache.

>> > Apparently OEM drives are different.
>>
>> Nope.
>>
>> > You can't compare apples with oranges.
>>
>> Not doing that. Just comparing WD drives with 2MB and 8MB
>> caches and the warrantys on those two versions of their drives.
>
> See above.
>>
>> > The boxed retail WD caviar drives I bought in the 2000
>> > - 2001 timeframe came with three year warranties.
>>
>> Clearly the WD site says that the 8MB cache drives have a 3 year warranty.
>
> Link?
>
>>
>> > The one I bought last month did not.
>>
>> Then you got dudded.
>>
>> >>> The 1600jb that failed also had an 8MB cache and a one year warranty.
>>
>> >> You must have got dudded somehow.
>>
>> >> And if you want a longer warranty, Samsung has always had a 3 year
>> >> warranty on all their drives, and I prefer them to the WDs anyway.
>>
>> >> And the Barracudas have a 5 year warranty standard.
>>
>> >> >> And its the equivalent Seagate Barracuda that has the 5 year
> warranty.
>> >>
>> >> >> And Samsung never did drop their warranty period, its always
>> >> >> been 3 years and still is, with equivalent drives, of any cache
> size.
>> >>
>> >> >>> You can buy an extended warranty for about $20
>> >>
>> >> >> No need with the 8MB cache version which doesnt cost much
>> >> >> more than the 2MB cache version from most suppliers.
>> >>
>> >> >>
>> >
> http://www.newegg.com/app/ViewProductDesc.asp?description=22-144-118&depa=0
>> >> >>
>> >
> http://www.newegg.com/app/ViewProductDesc.asp?description=22-144-107&depa=0
>> >>
>> >> >>> which is a pretty significant fraction of the actual cost of
>> >> >>> the drive even accounting for the typical warranty markup.
>> >>
>> >> >> Not with the 8MB cache version.
>> >>
>> >> >>>>> Maybe I'm nervous because I just had a 160 GB drive
>> >> >>>>> replaced in under a year due to SMART errors.
>> >>
>> >> >>>> Yep, the technical term for that is 'pathetically inadequate
> sample'
>> >>
>> >> >>> Well, I never claimed it was an adequate sample.
>> >>
>> >> >> I never said you did.
>> >>
>> >> >>> But you might want to consider reliability results at
>> > storagereview.com.
>> >>
>> >> >> Separate issue entirely. If you had mentioned that
>> >> >> in your previous post, I wouldnt have said that.
>> >>
>> >> >>> A quick back-of-the-envelope calculation shows that the Caviar
>> >> >>> drives introduced in 2000 and 2001 had an average percentile
>> >> >>> score of about 55. Those Caviars introduced in 2002 and 2003
>> >> >>> have an average percentile score of 36. Percentile score X here
>> >> >>> means that the drive is more reliable than X% of all the drives in
>> >> >>> the survey. Consider the 1200JB and the more recent 2000JB
>> >> >>> families: percentile scores of 84 and 14 respectively. Now
>> >> >>> there are a lot of caveats in the interpretation of such data,
>> >>
>> >> >> Yeah, its close to useless basically on that claim you made
>> >> >> about the length of the warranty. In spades when the JBs
>> >> >> have a 3 year warranty and only differ in the cache size.
>> >>
>> >> > Sorry, both my 8MB cache caviars have 1 year warranties.
>> >>
>> >> Wrong. You can confirm that from the url above, and there
>> >> have been plenty of comments on that in csphs over the years too.
>> >>
>> >> And see above on the samsungs and seagates anyway.
>> >>
>> >> >>> but I don't see much cause for optimism that reliability
>> >> >>> of hard drives like these continues to improve.
>> >>
>> >> >> I'll take the record on that.
>> >>
>> >> >>> I notice you didn't comment on the physical limitations that
>> >> >>> may be coming into play in electro-mechanical devices,
>> >>
>> >> >> Because its a furphy. The reality is that we have also
>> >> >> seen drive designs enhanced to handle that, particularly
>> >> >> with modern auto mapping of new defects seen.
>> >>
>> >> > There are physical limits to electromechanical devices
>> >> > interacting reliably with high areal density magnetic media.
>> >>
>> >> And we aint anywhere near that except in the sense that
>> >> ECCs and retrys are used and have been for years now.
>> >>
>> >> >>> the size of which has not increased while the
>> >> >>> capacity has sky-rocketed by a factor of perhaps
>> >> >>> twenty or more all within maybe five years or so.
>> >>
>> >> >> And reliability has improved out of sight with the demise
>> >> >> of the very physically large dinosaur drives, and the move
>> >> >> from stepper motor head actuators to voicecoil systems.
>> >>
>> >> > Don't bring the physically large old drives into the discussion
>> >> > since all my comments have been with respect to the 3.5"
>> >> > size and confined to drives since the year 2000.
>> >>
>> >> Its the evidence that your claim about capacity is
>> >> much more complicated than your original allowed for.
>> >>
>> >> > I don't think the evidence supports that "reliability has
>> >> > improved out of sight" in this timeframe with this physical size.
>> >>
>> >> Only because that physical size hasnt been around for as long.
>>
>> > My original comment only mentioned the last few years
>>
>> Irrelevant when its the longer history that shows your claim is wrong.
>
> You apparently don't understand the concept of "peak" in a curve.
>
>>
>> > and only suggested we might have reached a peak in reliability.
>>
>> Not a shred of evidence to support that claim.
>>
>> > I presented some data to support that.
>>
>> Like hell you did. Your original presented useful 'evidence' what so
>> ever and the most recent comment about storagereview is useless
>> on the general question because you only included WD drive data
>> and hard drive stats are absolutely notorious for seeing particular
>> drives go thru periods of higher than normal failure rates.
>>
>> > You have made counterclaims
>>
>> Nope, just rubbed your nose in the fact that YOUR claims
>> dont have a shred of evidence to substantiate them on that
>> claim that drives are getting less reliable now.
>>
>> > - if you have some reliability numbers to
>> > back them up, please share them with us.
>>
>> Dont need any.
>
> Translation: you don't have any.
>>
>> YOU made the claim.
>>
>> YOU get to provide evidence that substantiates the claim.
>
> I provided data on drives I have experience with. You just shout and wave
> your arms.
>
>
 
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"J. Clarke" <jclarke@nospam.invalid> wrote in message
news:cup2hh0c0g@news2.newsguy.com...
> Rod Speed wrote:
>
>>
>> Ian S <iws51remove@cox.net> wrote in message
>> news:LzRPd.41482$EG1.9692@lakeread04...
>>> Rod Speed <rod_speed@yahoo.com> wrote
>>>> Ian S <iws51remove@cox.net> wrote
>>>>> Rod Speed <rod_speed@yahoo.com> wrote
>>>>>> Ian S <iws51remove@cox.net> wrote
>>>>>>> Rod Speed <rod_speed@yahoo.com> wrote
>>>>>>>> Ian S <iws51remove@cox.net> wrote
>>>>>>>>> CeeBee <ceebeechester@start.com.au> wrote
>>>>>>>>>> usenetMYSHOES@bizaveMYSHOES.com (Andrew) wrote
>>
>>>>>>>>>>> Considering how often hard drives crash for no reason, it's
>>>>>>>>>>> incredibly stupid not to backup your hard drive. I've had at
>>>>>>>>>>> least three hard drives crash on me and have talked to numerous
>>>>>>>>>>> others who have experienced such. The odds are against you.
>>
>>>>>>>>>> To be honest, I doubt it. Hard drives are pretty reliable these
>>>>>>>>>> days, and certainly hundreds of procent more reliable than say
>>>>>>>>>> ten years ago. I find it amazing how few they crash theses days,
>>>>>>>>>> but it can be a matter of perspective.
>>
>>>>>>>>> Actually, I think we've passed through a peak in reliability
>>>>>>>>> of hard drives. Over the past few years, we've maintained
>>>>>>>>> the 3.5" physical form but increased the capacity by perhaps
>>>>>>>>> an order and a half magnitude. I don't think it's coincidence
>>>>>>>>> that the drive manufacturers no longer warrant their drives
>>>>>>>>> for three years as was standard a few years ago.
>>
>>>>>>>> Plenty still do and Seagate is warranting
>>>>>>>> some of theirs for 5 years now.
>>
>>>>>>> Of course you have to compare apples to apples.
>>
>>>>>> We are with that particular question.
>>
>>>>>>> WD used to warrant their Caviar drives for three years, now it's one.
>>
>>>>>> Nope, the 8MB cache versions still have a 3 year warranty.
>>
>>>>> Both my desktop Caviars (1200jb and 2000jb)
>>>>> have 8MB cache and 1 year warranties.
>>
>>>> Clearly that isnt true with drives purchased today
>>>> and its been like that for a couple of years now.
>>
>>>>> Both were purchased as boxed retail versions
>>>>> and I have confirmed the warranty status of each.
>>
>>>> Likely purchased before that change or you got dudded.
>>
>>> Nope.
>>
>> Yep.
>>
>>> Even the site you provided has 1 year warranties
>>> on the boxed retail versions of those drives.
>>
>> Irrelevant to what WD says about the warranty with 8MB cache drives.
>>
>>> Apparently OEM drives are different.
>>
>> Nope.
>>
>>> You can't compare apples with oranges.
>>
>> Not doing that. Just comparing WD drives with 2MB and 8MB
>> caches and the warrantys on those two versions of their drives.
>>
>>> The boxed retail WD caviar drives I bought in the 2000
>>> - 2001 timeframe came with three year warranties.
>>
>> Clearly the WD site says that the 8MB cache drives have a 3 year warranty.

> Uh, Rod, you might want to check out the current WD warranty
> policy at <http://support.wdc.com/warranty/policy.asp>.

Dont need to thanks, already read it and commented on it too.

> Seems that the OEM Caviar SEs have 3 year warranty

Which is what I said. Those are the 8MB cache drives.

> but the retail-boxed have only 1.

I never said that anyone should buy the
retail boxed if they want a 3 year warranty.

Hordes of retailers have the drives with the 3 year warranty.

> Makes no sense to me but then little that marketing
> people do makes sense to anybody else.

And it doesnt make any real sense to buy WD drives if you
dont like 1 year warrantys anyway, Samsung has 3 years
on all their drives and they are better drives anyway,
and Seagate has 5 years on the equivalent Barracudas too.
 
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"Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
news:420F1DC5.753DC405@hotmail.com...
> This does seem to be a major problem with plenty of modern streaming
> media - the backup seems to go perfectly, then come to restore, the tape
> can't be read for a number of reasons. As you say, you need to spend
> plenty of sheckels on a decent system.

Always, always, ALWAYS run a VERIFY option on a backup wether its tape, HD,
DVD, whatever (time permitting of course, but I have never had a case where
we can't verify).

--Dan
 
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In comp.sys.ibm.pc.hardware.storage dg <dan_gus@hotmail.com> wrote:
> "Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
> news:420F1DC5.753DC405@hotmail.com...
>> This does seem to be a major problem with plenty of modern streaming
>> media - the backup seems to go perfectly, then come to restore, the tape
>> can't be read for a number of reasons. As you say, you need to spend
>> plenty of sheckels on a decent system.

> Always, always, ALWAYS run a VERIFY option on a backup wether its tape, HD,
> DVD, whatever (time permitting of course, but I have never had a case where
> we can't verify).

I second that. But make sure it is actually a _COMPARE_, not just a
data-integrity check on the backup medium. Some broken software does
that instead of a compare.

I found several defect memory modules and some other problems that
way. Needless to say, the backups would have been unusable.

Arno
 
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u can try ur self by using (easy data recovery) software
i had expanience of using easy data recovery and recover the data of a
formated hard
 
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In article <1109003498.568001.103320@z14g2000cwz.googlegroups.com>,
Faiz <fayazch@gmail.com> wrote:
>u can try ur self by using (easy data recovery) software
>i had expanience of using easy data recovery and recover the data of a
>formated hard
>


I think Ontrack.com has DIY recovery software yoiur can d/l and run to
see it anything can be recovered and tell you what it will find. If
you decide to pay you get your data back.

Ontrack is one of the Big Dawgs in the data recovery business.


--

a d y k e s @ p a n i x . c o m

Don't blame me. I voted for Gore.
 
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Hi Odie

Any chance of your being back in business again yet" I have been
recommending Retrodata on some journalism newsgroups where some members had
this sort of problem

MR

"Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
news:420E3239.E7C05BEE@hotmail.com...
> Maria Ripanykhazova wrote:
> >
> > I have had a hard drive crash and didnt realise that the reason the
system
> > wouldnt (initially) do backups and then get into windows was that the
HDD
> > was crashing (I thought it was something to do with having installed
Easy CD
> > Creator onto a Windows 2000 machine) See postings elsewhere on
> > comp.sys.ibm.pc.hardware.storage)
> >
> > I need to get some files off it. Does anyone know of a CONSUMER data
> > recovery service anywhere I can send the drive to which doesn't assume
you
> > are a huge corporation with unlimited resources please?
>
> Give us a shout, Maria - we should be able to help.
>
>
> Odie
> --
>
> RetroData
> Data Recovery Experts
> www.retrodata.co.uk
 
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In article <KcOdnR0ql4BF5d3fRVn-2w@rcn.net>, news.rcn.com <news.rnc.com> wrote:
>Hi Odie
>
>Any chance of your being back in business again yet" I have been
>recommending Retrodata on some journalism newsgroups where some members had
>this sort of problem
>
>MR
>
>"Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
>news:420E3239.E7C05BEE@hotmail.com...
>> Maria Ripanykhazova wrote:
>> >
>> > I have had a hard drive crash and didnt realise that the reason the
>system
>> > wouldnt (initially) do backups and then get into windows was that the
>HDD
>> > was crashing (I thought it was something to do with having installed
>Easy CD
>> > Creator onto a Windows 2000 machine) See postings elsewhere on
>> > comp.sys.ibm.pc.hardware.storage)
>> >
>> > I need to get some files off it. Does anyone know of a CONSUMER data
>> > recovery service anywhere I can send the drive to which doesn't assume
>you
>> > are a huge corporation with unlimited resources please?
>>
>> Give us a shout, Maria - we should be able to help.
>>
>>
>> Odie
>> --
>>
>> RetroData
>> Data Recovery Experts
>> www.retrodata.co.uk
>
>


ontrack.com
--

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Don't blame me. I voted for Gore.
 
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"news.rcn.com" wrote:
>
> Hi Odie
>
> Any chance of your being back in business again yet" I have been
> recommending Retrodata on some journalism newsgroups where some members had
> this sort of problem
>
> MR


I am back - just went offline for a couple of days during my recent
move.


Odie
--
Retrodata
www.retrodata.co.uk
Globally Local Data Recovery Experts
 
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Well, it may be too late, but I'll put a plug in for my company,
Recovery Force Inc. If you have been quoted more than you can afford,
give us a try. If you choose to go it on your own, please be careful
not to make things worse by following a few steps:

1) Don't boot up or install recovery programs on the defective drive.
2) Make an exact clone of the defective drive (must have an equal or
larger destination drive that has been forensically wiped and be sure
not to clone the wiped drive to the defective drive. The drive must
also be in physically working, as well.)
3) Boot of another working drive, with the clone and a 3rd hard drive
to recover your data to.
4) Use your recovery tools to recovery your files. (No one recovery
program does it all...you may need to try the recovery with 3 or 4
different programs before you are successful...which may cost more than
using a professional data recovery service.)

Note: If there are any physical problems with your drive, each time you
power it on, you decrease the chances of your data being recovered
professionally while potentially increasing the cost for the recovery.

Luke Coughey
Vice President
Recovery Force Inc.
866-750-3169
http://www.recoveryforce.com/
 
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lcoughey@gmail.com writes:
> Note: If there are any physical problems with your drive, each time you
> power it on, you decrease the chances of your data being recovered
> professionally while potentially increasing the cost for the recovery.

What do you think of the trick of chilling the drive in a freezer for
a while and then trying to read it? There's recurring claims that
this has helped get past some physical problems, but it sounds nuts to
me. I have a IBM/Hitachi Travelstar which doesn't spin up properly.
Thanks.
 
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This reminds me of a company I talked to who claimed to do data
recovery. After some inquiry, I was told that their best two tools
were a freezer and a small hammer. I think their logic is that if the
drive motor is overheating, cooling it down and tapping it with a
hammer will help things to move again. I suspect the tapping logic is
similar to those days when the starter on my car has frozen and how a
few heavy taps will help me get it started.

The key is, get a professional quote first...evaluations are usually
free. If the cost is too high, get the drive back and then experiment.
If you try the freezer first and it doesn't work, you migh have made
things worse.

Take note that when your hard drive is cold, condensation may build up
on it and could cause a sort on the PCB.

With respect to your travelstar, give me a call...I may be able to help
you out.

Luke Coughey
Vice President
Recovery Force Inc.
866-750-3169
http://www.recoveryforce.com/
 
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"rollout" <lcoughey@gmail.com> writes:
> This reminds me of a company I talked to who claimed to do data
> recovery. After some inquiry, I was told that their best two tools
> were a freezer and a small hammer. I think their logic is that if the
> drive motor is overheating, cooling it down and tapping it with a
> hammer will help things to move again. I suspect the tapping logic is
> similar to those days when the starter on my car has frozen and how a
> few heavy taps will help me get it started.

Tapping (or even smacking the drive against a table) was a standard
cure for the famous Seagate stiction problems of the 80's. In my
Travelstar's case, the drive motor isn't overheating, but rather
something is wrong with the power-up sequence. I don't remember now
whether the platters spin normally, but what happens immediately on
powerup is "clack, clack, clack" about 2x a second as the positioner
keeps trying to move the heads somewhere and slams into the stops.

> With respect to your travelstar, give me a call...I may be able to help
> you out.

I wonder if you have any thoughts based on the above description.
 
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> but what happens immediately on powerup is "clack, clack, clack"
> about 2x a second as the > positioner keeps trying to move the
> heads somewhere and slams into the stops.

It is possible that the data may be still recoverable, without any
major physical repair. However, it is probable that the read/write
heads may need to be replaced. This is definitely not going to be
resolved by the freezer/hammer team.

Best of luck,

Luke Coughey
Vice President
Recovery Force Inc.
866-750-3169
http://www.recoveryforce.com
 
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Archived from groups: comp.sys.laptops,comp.sys.ibm.pc.hardware.storage (More info?)

In article <1111610522.377447.273680@z14g2000cwz.googlegroups.com>,
rollout <lcoughey@gmail.com> wrote:
>This reminds me of a company I talked to who claimed to do data
>recovery. After some inquiry, I was told that their best two tools
>were a freezer and a small hammer. I think their logic is that if the
>drive motor is overheating, cooling it down and tapping it with a
>hammer will help things to move again. I suspect the tapping logic is
>similar to those days when the starter on my car has frozen and how a
>few heavy taps will help me get it started.
>
>The key is, get a professional quote first...evaluations are usually
>free. If the cost is too high, get the drive back and then experiment.
> If you try the freezer first and it doesn't work, you migh have made
>things worse.
>
>Take note that when your hard drive is cold, condensation may build up
>on it and could cause a sort on the PCB.
>
>With respect to your travelstar, give me a call...I may be able to help
>you out.
>
>Luke Coughey
>Vice President
>Recovery Force Inc.
>866-750-3169
>http://www.recoveryforce.com/
>


ISTR that ontrack.com has a tool you can d/l and run and it tells you
what data, if any, it will ercover. YOu pay a few bucks if you want
what it can find.

ontrack has been in the data recovery business for many years. I had
them recover data from a Novell server disk 10 years ago. It cost $4k
and it would have been much cheaper if my client has put tapes in the
tape drive I set up for him.


--

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Don't blame me. I voted for Gore.
 
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adykes@panix.com (Al Dykes) writes:
> ISTR that ontrack.com has a tool you can d/l and run and it tells you
> what data, if any, it will ercover. YOu pay a few bucks if you want
> what it can find.

That sounds like just a software program for reconstructing corrupted
file systems. There's plenty of free tools for that, so it's not what
I think of as data recovery. Data recovery means getting data off
drives after the hardware has failed.
 
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I wish I could give a review of all the programs that we use. However,
I would be stepping accross the line of my company's confidentiality.
We have spent years researching and testing the recovery programs that
are out there...oddly enough, our favourite program is developed for
computer forensics.

Luke Coughey
Vice President
Recovery Force Inc.
866-750-3169
http://www.recoveryforce.com/
 
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Now that you've whetted my appetite, can you tell us
what recovery programs do what well, what programs
do what badly, and what the most successful
combination is for most recovery jobs? Are the forensic
suites out there good for recovery jobs? Thanks.

<lcoughey@gmail.com> wrote in message
news:1111602271.985981.301680@g14g2000cwa.googlegroups.com...
> Well, it may be too late, but I'll put a plug in for my company,
> Recovery Force Inc. If you have been quoted more than you can afford,
> give us a try. If you choose to go it on your own, please be careful
> not to make things worse by following a few steps:
>
> 1) Don't boot up or install recovery programs on the defective drive.
> 2) Make an exact clone of the defective drive (must have an equal or
> larger destination drive that has been forensically wiped and be sure
> not to clone the wiped drive to the defective drive. The drive must
> also be in physically working, as well.)
> 3) Boot of another working drive, with the clone and a 3rd hard drive
> to recover your data to.
> 4) Use your recovery tools to recovery your files. (No one recovery
> program does it all...you may need to try the recovery with 3 or 4
> different programs before you are successful...which may cost more than
> using a professional data recovery service.)
>
> Note: If there are any physical problems with your drive, each time you
> power it on, you decrease the chances of your data being recovered
> professionally while potentially increasing the cost for the recovery.
>
> Luke Coughey
> Vice President
> Recovery Force Inc.
> 866-750-3169
> http://www.recoveryforce.com/
>
 
G

Guest

Guest
Archived from groups: comp.sys.laptops,comp.sys.ibm.pc.hardware.storage (More info?)

"news.rcn.com" wrote:
>
> Hi Odie
>
> Any chance of your being back in business again yet" I have been
> recommending Retrodata on some journalism newsgroups where some members had
> this sort of problem
>
> MR
>

MR - am trying to email you, without luck.

Can you send me an email on the address on my website please?

Thanks

Duncan
--
Retrodata
www.retrodata.co.uk
Globally Local Data Recovery Experts