Aspire E5 touch pad does not get installed

[Viraj_Gamage]

Hello, I recently bought Acer Aspire E5-573G-37Y5 laptop. I downloaded all the drivers from Acer web site and installed. All the drivers are working fine except the one for touchpad. I installed the syanptic one. But it has not been installed. I am using windows 8.1.

How to solve this issue?

 

[Laptop_Nerd]

Hi,

Did you get any error message when you tried to install the Touchpad driver? Also did your laptop really has Synaptics driver for your touchpad, there's 2 driver available in Acer Support site 1.Synaptics 2.ELANTECH.
- Go to Device Manager and check what really is under Touchpad driver.
- Uninstall it and reboot your laptop and it should reinstall automatically.
- If it doesn't install download and install the latest driver from Acer site.
Synaptics: http/global-download.acer.com/GDFiles/Driver/TouchPad/Touchpad_Synaptics_18.1.47.31_W81x64_A.zip?acerid=635651786265578929&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-573G&OS=81P1&LC=en&BC=ACER&SC=PA_6

ELANTECH:http/global-download.acer.com/GDFiles/Driver/TouchPad/touchpad_ELANTECH_13.6.1.1_W81x64_A.zip?acerid=635651785852688929&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-573G&OS=81P1&LC=en&BC=ACER&SC=PA_6

- Reboot your laptop once the latest driver has been install then test it.

 

[Viraj_Gamage]

Hi,

Did you get any error message when you tried to install the Touchpad driver? Also did your laptop really has Synaptics driver for your touchpad, there's 2 driver available in Acer Support site 1.Synaptics 2.ELANTECH.
- Go to Device Manager and check what really is under Touchpad driver.
- Uninstall it and reboot your laptop and it should reinstall automatically.
- If it doesn't install download and install the latest driver from Acer site.
Synaptics: http/global-download.acer.com/GDFiles/Driver/TouchPad/Touchpad_Synaptics_18.1.47.31_W81x64_A.zip?acerid=635651786265578929&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-573G&OS=81P1&LC=en&BC=ACER&SC=PA_6

ELANTECH:http/global-download.acer.com/GDFiles/Driver/TouchPad/touchpad_ELANTECH_13.6.1.1_W81x64_A.zip?acerid=635651785852688929&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-573G&OS=81P1&LC=en&BC=ACER&SC=PA_6

- Reboot your laptop once the latest driver has been install then test it.

I did not get any error message. Although the installation process was successful, nothing had been installed on the system. I checked in Device Manager too. It shows nothing but the mouse which was plugged externally, There was nothing similar to a touch pad driver. Not only the Synaptic driver, I installed the ELAN driver too. But it gave me no solution