ASUS Crash on Wake from Sleep

[Pacystan]

Model: ASUS Q500A

Processor: i7 3632QM

Graphics: Integrated Intel 4000

Windows 10

I have had a recurring issue with waking my laptop from sleep for a while now. If I close the lid or put it to sleep through any means, the wake process fails after about half a second - before the screen has time to turn on. The computer then goes through the normal start up procedure (usually automatically after the crash) with no indication that a crash occurred other than a Kernel 41 error in the event log.

There is no blue screen and no Minidump file created despite multiple tries to create one. The issue still occurs with all non-necessary start programs disabled. The laptop does this only when woken from sleep/opening the lid and regardless of any changes that have been made to the power settings. I have spent quite a bit of time attempting to fix this but to no avail.

I appreciate any help that can be offered. Thanks!

 

[TechyInAZ]

Did you recently install windows 10? If so make ABSOLUTELY sure all the windows 10 drivers are installed for that laptop.

 

[Pacystan]

I had recently moved to Windows 10. I also had this issue with Windows 8.

I went through today and updated all of my drivers to the most current version to no effect.

 

[imrazor]

This is a bit of a long shot, but do you have any USB devices plugged into your laptop? Sometimes a faulty USB device won't wake from sleep properly and cause crashes.

 

[Pacystan]

This is a bit of a long shot, but do you have any USB devices plugged into your laptop? Sometimes a faulty USB device won't wake from sleep properly and cause crashes.

Unfortunately not