Solved! ASUS laptop stuck on logo on startup.

Dec 14, 2018
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My ASUS GL552VW gets stuck on the logo when I try to start it. This began to happen when I was on my laptop and it said something along the lines of, "something went wrong, you need to restart". A lot of solutions I've seen say to update the BIOS but I do not know if I have Aptio V or Aptio 4, as the BIOS only says "Aptio".

How would I figure this out?
 
Last edited by a moderator:
Hmm.. Try the following:

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
  5. Now you want to let the laptop boot to the "Automatic Repair" screen.
  6. Click "Advanced Options" and then select "Troubleshoot".
  7. Here, you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
  8. From here, just follow the screen instructions until the recovery is completed.
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
  4. To fix the computer, you should choose the second option listed.
  5. When the next screen loads, choose the option "Reset Device".
  6. Now, choose which ever type of reset you wish.
  7. Your computer should now restore itself to "Factory Settings".
NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.
 
Last edited by a moderator:
I doubt it is a need to update the BIOS.

Try starting it up in "Safe Mode" and see if it will load then. If yes, then there is something on the laptop (software, virus, malware, etc.) that is the cause and you need to find and remove it. If, however, it still won't start up in "Safe Mode" either, then I would suggest having it looked at for hardware issues.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
Dec 14, 2018
3
0
10
0


Pressing f8 upon startup does not seem to be working and looking it up online, most ways to start in safe mode have to do with being in the computer in the first place and restarting it.
 
Dec 14, 2018
3
0
10
0




I tried this and nothing will happen
 
Hmm.. Try the following:

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
  5. Now you want to let the laptop boot to the "Automatic Repair" screen.
  6. Click "Advanced Options" and then select "Troubleshoot".
  7. Here, you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
  8. From here, just follow the screen instructions until the recovery is completed.
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
  4. To fix the computer, you should choose the second option listed.
  5. When the next screen loads, choose the option "Reset Device".
  6. Now, choose which ever type of reset you wish.
  7. Your computer should now restore itself to "Factory Settings".
NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.
 
Last edited by a moderator:
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