Asus update freeze

[michelle113312]

Asus laptop froze during an update alt crl del doesn't work and I've tried restarting it only to get back to a frozen update at 72% . HELP!!

 

[rgd1101]

MERGED QUESTION
Question from michelle113312 : "My Asus laptop froze during an update. How do I get out of this"

#update #Asus #laptop #frozen

 

[webworkings]

Try turning off the laptop, then turn off your WiFi or take the laptop to an area where there is no WiFi. Then turn it on. If the problem was due to an update issue (which is quite common) it should load completely. Once it has, you can then either turn your WiFi back on, or go back to a location where there is WiFi.

 

[ricoskate44]

Asus laptop froze during an update alt crl del doesn't work and I've tried restarting it only to get back to a frozen update at 72% . HELP!!

Try turning off the laptop, then turn off your WiFi or take the laptop to an area where there is no WiFi. Then turn it on. If the problem was due to an update issue (which is quite common) it should load completely. Once it has, you can then either turn your WiFi back on, or go back to a location where there is WiFi.

I'm having the exact same issue and I tried both turning off my Wifi and Locating away from wifi and it will only go up to 72%

 

[webworkings]

So you turned off the WiFi and rebooted the computer? Both must be done.

 

[ricoskate44]

So you turned off the WiFi and rebooted the computer? Both must be done.

Do I have to reboot it to factory settings?

 

[webworkings]

No not reset, reboot (aka turn off and back on after.) So you would turn off the laptop, then turn off the WiFi wherever you are (or be where there isn't any) then turn the laptop only back on. If the problem was due to an update, it should load as it can't keep trying to update when there is no internet connection. Once it loads completely then turn on the WiFi again.

If that doesn't work, you may want to try starting up in "Safe Mode" and see if that loads. If it does, then there is something on the device that is preventing it from loading normally. You would have to find and remove/uninstall it.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.