When I bought my new ASUS notebook, I was happy to find out that ASUS gives 32GB of free web storage for 3 years to its customers. Good!, I said to myself.
Before actually starting to use it, though, I wanted to know more about it, so I googled "ASUS WebStorage". Most pages I found were by users having problems with the service and sometimes having lost all their data BOTH online AND in the synced folder on their PC.
Well, I said to myself, maybe ASUS has fixed those issues by now. Maybe there are many satisfied users but only the few who have had issues write about their bad user experience.
So, let me try it myself.
For starters, there was a notification on Windows taskbar recommending that I updated the Webstorage app to the latest version, and I readily complied.
Then I run the WS app and logged in using the WebStorage ID I had received when I signed up to an ASUS VIP account to register my product.
To my surprise, my WebStorage was a basic account with 5GB only, not the promised 32GB.
How do I claim the bonus space now? It is not explained anywhere.
The WebStorage help just says to activate using the bundled preinstaled software. But I updated the app to the latest version before running it, because the app told me to do so. Maybe that was my "mistake".
Ok, I said to myself, there must be some other way to claim the 32GB anyway. So I went to the Asus WebStorage FORUM- http/forum.asuswebstorage.com/ and I was going to read some threads from users havng similar problems.
Then, all of a sudden, the forum page was unavailable: all I got was an internal error message from the web server
Server Error in '/' Application.
Index was outside the bounds of the array.
etc. etc.
Well, there is a less than helpful Asus WeStorage BLOG too, with a nice Happy Chinese New Year card on it, and a "Happy Halloween!!! ASUS WebStorage Celebrates the Holiday with You!"
Great!
http/blog.asuswebstorage.com/
After an hour the forum page was still unavailable. Then it happened again the following day: I could read it for a short time, then it vanished into thin air.
I asked myself: are these people going to provide a RELIABLE cloud storage for my precious data, if they can't even run a web forum?
Hmm.
Anyway, even if I only have a 5GB account for now, I gave it a quick try.
The least I can say is that it is, well, confusing. For instance, in the settings in the WS app, the Collaboration folder is set to a folder of its own, but when I created a collaboration subfolder in the WS web page, it was created under the MySync WebStorage folder.
Finally, on the WS website I noticed a button in Chinese! They did not bother to translate it to English! That was the final straw.
Before actually starting to use it, though, I wanted to know more about it, so I googled "ASUS WebStorage". Most pages I found were by users having problems with the service and sometimes having lost all their data BOTH online AND in the synced folder on their PC.
Well, I said to myself, maybe ASUS has fixed those issues by now. Maybe there are many satisfied users but only the few who have had issues write about their bad user experience.
So, let me try it myself.
For starters, there was a notification on Windows taskbar recommending that I updated the Webstorage app to the latest version, and I readily complied.
Then I run the WS app and logged in using the WebStorage ID I had received when I signed up to an ASUS VIP account to register my product.
To my surprise, my WebStorage was a basic account with 5GB only, not the promised 32GB.
How do I claim the bonus space now? It is not explained anywhere.
The WebStorage help just says to activate using the bundled preinstaled software. But I updated the app to the latest version before running it, because the app told me to do so. Maybe that was my "mistake".
Ok, I said to myself, there must be some other way to claim the 32GB anyway. So I went to the Asus WebStorage FORUM- http/forum.asuswebstorage.com/ and I was going to read some threads from users havng similar problems.
Then, all of a sudden, the forum page was unavailable: all I got was an internal error message from the web server
Server Error in '/' Application.
Index was outside the bounds of the array.
etc. etc.
Well, there is a less than helpful Asus WeStorage BLOG too, with a nice Happy Chinese New Year card on it, and a "Happy Halloween!!! ASUS WebStorage Celebrates the Holiday with You!"
Great!
http/blog.asuswebstorage.com/
After an hour the forum page was still unavailable. Then it happened again the following day: I could read it for a short time, then it vanished into thin air.
I asked myself: are these people going to provide a RELIABLE cloud storage for my precious data, if they can't even run a web forum?
Hmm.
Anyway, even if I only have a 5GB account for now, I gave it a quick try.
The least I can say is that it is, well, confusing. For instance, in the settings in the WS app, the Collaboration folder is set to a folder of its own, but when I created a collaboration subfolder in the WS web page, it was created under the MySync WebStorage folder.
Finally, on the WS website I noticed a button in Chinese! They did not bother to translate it to English! That was the final straw.