Asus with black screen

[Ashley_31]

My computer has been like this for a month but like everyone says it just started acting like this one day , this after my wife was watch her show in a website didn't close the Internet and the next fm day it was super slow but then I tried do open the Internet or do anything but nothing it was super slow . I was working on it with my supervisor he said my "protection from virus" has 5 different programs of itself running . So I deleted it and there is also a tune up of it as well. But it won't uninstall
And now I have the black screen with the white mouse and I am letting it load and its trying load ...any ideas ? Should I continue to try to deleted the tune up ? And anything I can do to speed it up ?

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help.
- First is to test the laptop in Safe Mode with Networking and see if it will work or not.
- While the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options then select Safe Mode with Networking.
- Once loaded and if it's faster compare to the normal mode, run a complete virus/malware scan. Use the link below for the complete guide and tools.
- http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done, reboot your laptop and it should load back into the normal mode.
- If the same problem will persist I would suggest just resetting Windows to factory settings that should help a lot.

 

[ffg7]

do you have the avg tuneup on that laptop?

 

[Ashley_31]

Okay I will try that
And I do

 

[Ashley_31]

And thank you so much!

 

[ffg7]

I would do a system restore before a factory reset as factory reset could cause you to loose all your data like documents & pictures.

 

[Ashley_31]

How do you a system restore ?

 

[ffg7]

press f8 button after post screen but before windows logo screen. safemode menu pops up & select safemode. once in windows safemode, goto accessories, system tools then system restore. select a date before this problem started & just follow the instructions.

 

[Colif]

Unless they on win 10 and then F8 won't work and System restore is turned off - 3 of these do: http/www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

they didn't mention os so I just thought I mention it

 

[ffg7]

Start your PC in safe mode in Windows 10

Press Windows logo key Windows logo key+I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.
2. Select Update & security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
http/windows.microsoft.com/en-ca/windows-10/start-your-pc-in-safe-mode

Recovery options in Windows 10

1.Right-click (or press and hold) the Start button, and then select Control Panel.
2. Search Control Panel for Recovery.
3. Select Recovery > Open System Restore > Next.
4. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
http/windows.microsoft.com/en-ca/windows-10/windows-10-recovery-options