I just received the computer in the mail today. I charged it all day while i was out and turned it on when i got home. It boots up and says "Hi there and asks for the language. I input all the information then it asks if i want to use express settings. I have tried custom and using express settings. After this is says " wait a moment" then restarts and starts the process over.I have tried multiple times with the same result.The only difference from very first boot is that it doesn't ask for internet anymore. Any help would be much appreciated.
Laptop_Nerd
Splendid
- Aug 28, 2015
- 5,318
- 3
- 22,710
Hi,
Since the laptop is new I would suggest to just reinstall Windows since you won't be loosing any files yet. Might as well just start from a fresh Windows rather than continuing with it that has some glitches already.
Here's how to run a factory reset with your laptop.
http
/www.asus.com/ph/support/FAQ/1013065
Since the laptop is new I would suggest to just reinstall Windows since you won't be loosing any files yet. Might as well just start from a fresh Windows rather than continuing with it that has some glitches already.
Here's how to run a factory reset with your laptop.
http
/www.asus.com/ph/support/FAQ/1013065That would have helped but i can't even get logged in or make an account so it didn't help. After searching the web i discovered the wifi was the issue so i went into the bios menu and deactivated it. once deactivated the computer booted fine.I will reactivate and if it still works you won't hear from me. Thank you though.
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