asus x555la won't do factory reset tells me drive where windows is located is locked unlock drive and try again

[Paul_151]

my asusx555la
tells me drive where windows is located is locked unlock drive and try in bios drive still appears under sata option

 

[hang-the-9]

Is there a password set on the hard-drive? Did you change anything from the factory setup of Windows or the partitions? Encrypt the drive maybe?

 

[Paul_151]

Is there a password set on the hard-drive? Did you change anything from the factory setup of Windows or the partitions? Encrypt the drive maybe?

still nothing ? kinda think drive failure

 

[Paul_151]

Is there a password set on the hard-drive? Did you change anything from the factory setup of Windows or the partitions? Encrypt the drive maybe?

still nothing ? kinda think drive failure