The issue concerns both ‘Ctrl’ keys on the keyboard of the Asus Zenbook-UX31a notebook, it is NOT functioning. The functionality of the ‘Ctrl’ key is either non-functional or disabled (physically or programmatically in the OS). Examples: (1) During editing in a ‘Word’ document, type in (or press the) ‘Ctrl’+A (keys) will NOT select (highlight) the content of the document, it just display ‘a’ character on where the cursor resides. (2) Use the famous ‘Ctrl+Alt+Del’ will NOT bring up the Task Manager. (3) Any functions require using the ‘Ctrl’ key will NOT work.
This is a brand new system – how can this issue be resolved.