AT&T Says NYC is 'Not Ready' For the iPhone

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Perhaps AT&T needs to hire more foreign engineers - particularly from the Tokyo, Seoul, Beijing, Shanghai, Hong Kong, Paris, London, Toronto city areas as for some reason they managed to figure out the right infrastructure for those locations, but the mighty AT&T once again proves that they are behind the rest of the World's carriers. Is there anything America continues to excel in? Not meant as a dig, but think about that long and hard before you give it a thumbs down...
 
To add to jerreece's comment. Has anyone tried to get zoning to errect a 'tower' on a building? It's a freakin nightmare. Then again, getting the zoning/permits from local governments for a new tower can be a nightmare too.
 
I think I see what ATT's plan was along along. Get the iPhone, get subscriptions through the roof for three years of exclusivity; upgrade network _just enough_, then wait for users to leave when exclusivity ends. ATT gets a better network buitl on the back of the iPhone, users who stick around get a better experience, and unhappy users run to someone else to drag THAT network down with the bandwidth hogging device. Genius. I only wish unhappy users could leave SOONER rather than having them wait around for the exclusivity to end.
 
[citation][nom]jonathan1683[/nom]I wish apple would allow other carriers to have to iphone to help carry the burden.[/citation]
They had initialy asked Verizon back when the first iPhone came out, Verizon said no! lol
 
[citation][nom]soldier37[/nom]Love my 32 gb 3gs you iPhone haters can go jump in the lake. Who gives a damn if verizon has more 3g coverage if all your phones cater to girls and homos! The android, lol gimme a break![/citation]
What do you mean by "girls and homos"? Verizon doesn't have the iPhone yet.
 
That trascript is BS. usually the rep's name is followed by their First letter of their last name. if you are going to fake a transcrip make it more credible... lol
Log in to att and chat for sales and you'll see what I am talking about..
 
This is my transcrip from AT&T ( a little more believeable than the first one)
Thank you for your patience! An AT&T sales representative will be with you shortly.

You are now chatting with Kyle B., an AT&T sales representative.

Kyle: Welcome to AT&T online Sales support. How may I assist you with placing your order today?

Paul: hello, How come there are no iPhones listed for zip code 11231?

Paul: i was trying to place an order but I get nothing

Kyle: Sometimes we do not offer iPhones to certain areas. You would need to check with a local retail store for more information.

Paul: i know this zip code has iphones, i priced one out last week

Kyle: What is your zip code?

Paul: 11231

Kyle: Currently iPhones are unavailable for purchase online in your area. You would need to visit a local retail store for more informatino.

Paul: ok thanks
 
[citation][nom]soldier37[/nom]In my Alabama city of 300,000 we have awesome 3g coverage for 100 mile radius. For once the world doesn't revolve around NYC! Love my 32 gb 3gs you iPhone haters can go jump in the lake. Who gives a damn if verizon has more 3g coverage if all your phones cater to girls and homos! The android, lol gimme a break![/citation]

here is your typical iphone user

http://www.dalesorenson.net/uploaded_images/Dale_Sorenson_Is_So_Gay_For_The_iPhone.jpg
 
Who is writing this BS news? I am in NYC and I just tried to order an iPhone on wireless.att.com using my home and work zip code (in Queens and Manhattan). I have no problem progressing to the last order page so what kind is BS is Tom's reporting?
 
Lol, I love it when companies try to make themselves stand out as being on top of things then boom get hit with verizons ads and then this. And then they come back with Luke Wilson saying we have coverage all over the country, though not 3g coverage, simply coverage to try and counter Verizon's ads.
 
[citation][nom]Pei-chen[/nom]Who is writing this BS news? I am in NYC and I just tried to order an iPhone on wireless.att.com using my home and work zip code (in Queens and Manhattan). I have no problem progressing to the last order page so what kind is BS is Tom's reporting?[/citation]


Did you try Brooklyn, like the article stated? Granted, just because you cannot order from 1 certain zip code, that does not mean all of New York. There are what, like about a friggin thousand different zip codes in the South Eastern New York/Long Island area? I think AT&T is the dung heap of cellular service, but these articles are becoming a little....well, sensationalized to say the least.
 
Can you post something other than speculation and a transcript from someone working on the AT&T helpdesk? I wonder how accurate that information must have been.
Yam this is not your personal BLOG!
 
Headline should read: "AT&T not ready for iPhone." Kind of ironic with all of AT&T's commercials in response to Verizon's ad campaign (not to mention the lawsuit) touting AT&T's superior 3G network "experience." Sure it's superior, as long as coverage doesn't count, you don't use it too much, and you don't use it in NYC. AT&T fail.
 
[citation][nom]jerreece[/nom]When you have an area that is extremely densely populated, numerically you don't need as many "towers" to provide signal for the area. Plus they can put "towers" on top of buildings, so terrain and landscape aren't issues.Where as in more rural type cities, hills and mountains seem to get in the way. And since in other cities growth goes outward (as opposed to up and down) you have to provide more towers to cover the area. It would make sense to me if NYC didn't numerically have a lot of towers. They just have towers crammed with transmitters, etc.[/citation]

No, actually the way the cell grid is set up, more tower's is better, more or 'better' transmitter's aren't going to help when you just don't have anymore bandwidth left. This is a capacity issue with the amount of data they can send through the air. This picture is for something unrelated, but you can visualize it, all 3 tower's can provide the same amount of service but it's a balance of capacity and coverage.
 
[citation][nom]captaincharisma[/nom]why would the biggest city in the USA have the fewest towers in the country?[/citation]

Cell sites in big cities are different than rural cells. In the open a single full power cell can cover 50+ square miles in some scenerios. In dense cities, cell power (and therefore size) is limited to cover a smaller area. In this way they limit the number of people that any one particular cell will cover.

Because NYC is not only massively dense, but also very large in area, I'm sure there are a great number of cells there. I believe what the AT&T rep was trying to convey is that they don't have enough cells to handle the volume from the number of users.

Unfortunately upgrading a network of cell sites is an extremely difficult task. One cannot simply throw another cell into the mix to correct the problem. Several factors such a spectrum/frequency usage, cell size, cell overlap and the topography of the network all come into play.

AT&T has definitely dropped the ball on this one... I do not envy the task they have ahead of them.
 
"Can you post something other than speculation and a transcript from someone working on the AT&T helpdesk? I wonder how accurate that information must have been.
Yam this is not your personal BLOG!"
 
Can you post something other than speculation and a transcript from someone working on the AT&T helpdesk? I wonder how accurate that information must have been.
Yam this is not your personal BLOG!

Read the whole thing man, they quoted sources...

The Consumerist did some digging behind such claims and verified that AT&T has frozen online sales of the iPhone in NYC.
 
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