[citation][nom]jonpaul37[/nom]Yeah, and i want to "forbid AT&T from having horrible service but...[/citation]
I could not have said it better. AT&T DSL support is nothing but a circle of lies, waiting, transfered calls, and indecipherable broken english.
Wait an hour on hold to get to first real person whos first language was not english, expalin problem "sorry, I cannot help, let me transfer you to someone who can" wait on hold half hour explain problem again, "I dont understand your problem" let me transfer you, Wait on hold again expalin probem "let me tranfer you to someone that can help", wait/explain AGAIN! "sorry thats not under warranty anymore you will have to buy all new equipment" or "We cannot find the problem, all seems to be Ok here, well have to send out a tech in a few days". Ok, sure I'll sit here for 3-4 days without any internet connection while I am still paying for it and wont be compensated for the down time or lost productivity, no problem!
This happens about every 6months like clockwork, when their service mysteriouly slows to a crawl(I think its a plot to lower bandwithd and it goes unfixed unless the customer notices) or it just alltogether stops working, eventually you find out "someone made a mistake" it will be back to normal sortly, and thats after you spent 5hours with the phone tech and waited a few days for house call tech.
If it wasnt for greedy #$%@ Comcast wanting $60+ for cable internet and the only other chioce for us is this sad excuse for a company AT&T, they not would have this problem or have to worry about class action lawsuits because they wouldnt have ANY customers to sue them in the first palce.