I would normally suggest a factory reset but only if you can copy your personal files and paste them into your PC or laptop.
Thanks I've sent this model back 3X and each time I received another the last time the Port was loose, I don't think I will put up with it much longer! My RCA wifi only tablet works great and the new one has a adapter instead of the Port and a HDMI port I don't take it out anyway so why pay for the 4G LTE when it's not that great anyway! Most towers in my area are Verizon! But thanks for the answer I've reset it a few times already.