Auto pay help

[Michael_714]

I cancelled auto pay on my account page with metro pcs but they billed my credit card anyway for my payment. I called the and the customer service lady said your account shows auto pay as active I told her I want my payment put back on my credit card... How can they do that

 

[Guest]

You'll have to dispute the charge with your credit card company. Make sure to have all documentation that you cancelled auto pay on X date, and you were automatically charged on Y date. See if that goes anywhere.