Backup drive for factory reset?

[smallstuff7]

MetroPCS authorized dealer sold pre-owned phone w/secret password. Can I backup my stuff on phone before asking an official corporate MetroPCS rep employ factory reset or does that bring in the previous owner's secret password as well as my stuff?

 

[Titillating]

Not sure I fully understand; how do you have anything to back up if the phone has a password you weren't able to get past?

But to address the question, no, backups should not carry over password data.

 

[smallstuff7]

Not sure I fully understand; how do you have anything to back up if the phone has a password you weren't able to get past?

But to address the question, no, backups should not carry over password data.

 

[smallstuff7]

My friend unknowingly got a "new" phone from metropcs that was actually pre-owned with some kind of password. He uses the phone but use is limited by the old password. I suggested he have a factory reset done at a company store (rather than an authorized retail). That wipes it clean, of course, and he can then use his own password. I don't know what the password protects, but it is a problem. Thanks for your answer.