Battery won't charge but I have no power computer doesn't work it says it needs to restart in safe mode but won't.

[NFG]

I left the Dell laptop on to download windows updates. When I turned it back on (it went into powersave) there is a yellow light flashing next to the battery sign and it won't work. Power goes to jack but doesn' charge. Laptop therefore can't even restart in safe mode.

 

[Laptop_Nerd]

Hi,

Please do try these following troubleshooting steps.

If there's light on the laptop (HDD,WIFI CAPS):
- Do a hard reset, remove the AC adapter then press and hold the power button for 20 seconds. Power the laptop but with just the AC adapter and see if boots up.
- Next is to connect and external monitor if available and see if you'll see any display from it because if you do there could be a problem with the actual display. Do also try to press the Windows key + P at the same time and select Display Only then press Enter.

If there's no light on the laptop:
- Reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are all seated properly.
- Do also try to use another AC adapter or test it using a multi testing if it's supplying enough voltage to power the laptop.