My boss wanted me to look at his kid's laptop (Compaq presario AMD Turion/xp pro/amd 200m graphic) that mysteriously failed after an internet music download session.
In boot sequence, windows opens to desk top for 5-10 seconds, flashes on and off a few times then disappears with only the wallpaper remaining. I have tried the recovery disk to no avail - a number of faults occur when reinstalling some of the drivers, java and other bundled apps. Have tried to just install drivers and os from the recovery disk. No help. Starts in safe mode. but I could locate no obvious problems in device manager. Restore points non-existent. ran checkdisk from command prompt in safe - no help
Only possibility I can think of is that some sort of malware was installed
and the solution is a clean install of windows + drivers. PITA but I said I would try to help. Any
Any thoughts/help would be greatly apprecaited.
In boot sequence, windows opens to desk top for 5-10 seconds, flashes on and off a few times then disappears with only the wallpaper remaining. I have tried the recovery disk to no avail - a number of faults occur when reinstalling some of the drivers, java and other bundled apps. Have tried to just install drivers and os from the recovery disk. No help. Starts in safe mode. but I could locate no obvious problems in device manager. Restore points non-existent. ran checkdisk from command prompt in safe - no help
Only possibility I can think of is that some sort of malware was installed
and the solution is a clean install of windows + drivers. PITA but I said I would try to help. Any
Any thoughts/help would be greatly apprecaited.