Marginalising a large subset of fans is a mistake on the part of Bioware. Holding up the opinions of the press is also a fallacy, as it generates an "Us and them" attitude to foster division.
Especially when, in the eyes of the gaming public, the actualy CONSUMERS and profit drivers, gaming media is little more than a PR extension of the publishers - the priesthood conveying the holy word of the devs and game "celebrities", with very little actual JOURNALISM going on.
Bioware are trying to downplay this as a minor thing and trying to display a magnanimous attitude. But that ending was poorly delivered. Written well, it could have worked - as it stood, it was a letdown that left a sour taste. Bioware have shown they can do better and they need to explain why. Their handling so far shows an arrogance unbecoming of them.
Fact is, if an author fails to deliver, they are criticised. same for an artist, a playwright, an actor. Art is NEVER beyond criticism and this "hurt" defensive attitude undermines their standing. Artists HAVE to handle critique and either ignore it, holding the message up, or take it on board. Bioware assuming they are ABOVE criticism is the thing setting a worrying precedent, not the response to fans. That, if anything, is a wonderful sign of how DIFFERENT the game industry can be from others: not seperated by PR, or press, or disembling attitudes, a true exchange of ideas that creates something good.
And about those complaints that this will result in "Fan fic" levels of endings or wishful thinking fannon driven fantasy... the ending as it stood was WORSE than most fanfics.