Black Screen Showing On Laptop

punk30

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Nov 8, 2017
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Hi all! I need some help with my computer, which is a Compaq Presario CQ60 (purchased in 2009, but I believe it was made in 2008 as, in 2015, I noticed one of its installed softwares had the year 2008 on it).

On October 24, the computer was running fine. I was able to get online, check my emails, save 4 pictures and then upload them to one of the Facebook groups that I'm apart of, and open, write in, and save something to a document. I was also able to play the games that I play on Facebook (the only annoyance that occurred on this day was me getting the message of Adobe Flash Player not being able to be run when I went to play them games). When I logged out, I had no idea that something would happen the next day much less that I'd be in need of buying a new computer.

On October 25, I went to get on my computer and this is what happened. The startup screen with all the BIOS showed up then a black page with a blinking white underscore came up. I wasn't able to go past that page. No errors or anything were seen; I did try to access the BIOS a few days later and was able to get into them. Normally, the WiFi light would go from orange to blue in a micro second after the computer's turned on; on the 25th of October, this didn't happen. That light stayed orange. When I pressed the Caps lock and Numb lock buttons, the lights showed on the keyboard but they were very faint (so much so that I had to really look for them). While there was a sound present when the computer was turned on, it's nothing like what I've found in my research (instead of a click or buzz, I hear a scweeing sound, which happens four or five times before changing over to something that I associate to a multi-disc CD stereo/player switching CDs. The latter sound is heard two to three times before nothing else is heard; it's present to the lower left side of my computer, near to where the touchpad is).

No error messages were seen on October 24 or even on the days preceding it. When my computer went into Sleep Mode due to no activity, it came back on right after I touched the touchpad. No files (pictures or documents) were seen as missing on them days, and I had no trouble in accessing them either. The internal battery was going out, but I kept the computer on an external battery (at the time of my logging out on the 24th of October, the battery strength said 85%). My computer was a Vista, and was updated to Windows 10 when that was released (no issues were encountered on my end when I ran the update).

What happened with my computer? Through basic research, I did narrow down two possibilities but neither seem to be consistent with what's going on (one is a motherboard failure while the other is a hard drive failure).
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 

punk30

Prominent
Nov 8, 2017
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I can't do option 1. My computer doesn't go past the black screen with the blinking white underscore, so I can't do option 2 either. I did do the control+alt+delete option and got the BIOS screen. When I checked to see if there was a hard drive option in it, there was none. There was one for an external hard drive, but not for internal.
 
Actually the second one is specific to the black screen with cursor. While you won't see that it is at the screens mentioned, if sticky keys is the culprit option 2 would resolve it.

So your hard drive isn't showing in BIOS? That is odd. Even if it was damaged or not functioning properly it should still show as there.
 

punk30

Prominent
Nov 8, 2017
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I'll be honest in saying that, while I want to know what happened to my computer for it to be acting like this, my main issue is whether the files on the hard drive can be retrieved. I plan to make a video later on tonight of how the Compaq runs, and the sound that it produces when turned on. I'll even access BIOS and show how there's no hard drive present (with the computer making the noise that it is, I don't want to do this but, seeing as doing a video on the issue might help, I'll do it).
 
The only way to know if the hard drive can be accessed at all is either to get it working in the laptop, try inserting it into a different laptop, or connect it to a computer externally. That would require the right connectors, but can be done.
 

punk30

Prominent
Nov 8, 2017
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510
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I think the hard drive is running. I remember when I accessed the Bios that I could feel something under the computer casing that seemed to be moving (and, in that exact area, was where the sound was coming from).
 

punk30

Prominent
Nov 8, 2017
5
0
510
0
I can't get it to go past the black screen or even get to where the login is, so I can't do that. It seems that what happened was my hard drive died. It either seized up, had a head crash, or something mechanical happened.
 
The sticky keys problem can cause the black screen with just a cursor. However, It is your device and your choice to try it or not. It doesn't require you see the screens, in fact you wouldn't. It would be black. It just requires you time what you do correctly for it to work.
 
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