Black screen

[pez1]

My sons was playing his game on my laptop when he said it was lagging and then crashed when he rebooted the computer nothing showed but a black screen no logos or windows symbol just a black screen my audio works everytime i hit the volume i hear it sound off. i ve tried rebooting unplugged the battery left it off for an hour then tried it again but no luck cant go to bios so cant see whats wrong any help would be appreciate it.

 

[pez1]

i tried an external monitor and got it to boot only in safe mode any other mode and it would crash.

 

[scary_diesel_van]

I would try going to device manager, remove the video card driver under display adapter. and reinstall it see if that helps.

 

[cheaptofix]

this is a hardware issue, baclkight is faulty. either press fn with f5 or f7 otherwise its defently the backlight