I agree with those that state this survey doesn't seem very representative.
The opinions expressed in these comments show, to me, that smartphones are a matter of opinion. Not every phone works for every person.
I'm an IT tech who supports users with all kinds of smart phones (iPhones, Blackberry, Palm, Windows). I personally use a blackberry.
Hands down, the Blackberry tops for business use (rock solid email and texting, great phone reception/use, good battery life). I agree the web browsing trails others (and is my only real complaint). Apps might be lacking, but I have found the ones I want/need (Urbanspoon, Google Maps-with Voice support, etc).
The iPhone is cool and fun, but email is not as dependable and I don't type nearly as well on its touchscreen. I also find some of the "basic" settings harder to configure.
If I were to switch from Blackberry, the Palm Pre is the one I'd consider. Great touchscreen, a real keyboard, and ability to truly have multiple apps running at once (like the blackberry). Battery life was terrible, though.
To each his own, though.
