Blank screen after boot up with spinning wheel

[Josh_152]

Hi, so I have an Acer Aspire E 15. After doing a system restore but after getting past the initial start up with logo the screen continues to a blank screen with only a spinning wheel as seen in the startup. Ive tried going into safe mode which didnt work and I have tried doing another system restore via the Advance Boot options but since I've done a system restore prior to this there are no admins so it wont allow it. If you have any other ideas please tell me.

 

[webworkings]

Try the following and see if it works.

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

 

[Josh_152]

Try the following and see if it works.

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Ive tried those and no luck. It says an error has occured when trying to reset

 

[webworkings]

That is quite odd it wouldn't let you do the Refresh?