Blue horizontal lines on laptop screen, graphics card not initiating

Choobz

Estimable
Oct 9, 2015
2
0
4,510
0
Hello there!

First of all sorry for my iffy english, it is not my native language.

I have had major problems with my laptop screen or rather the graphic cards after a two hour flight. On monday I went on a business trip to Spain (Zaragoza), where I will reside until the 27th of october. After checking in to the hotel, I started the laptop and everything was perfectly fine (except from the spotty wifi). On next day's evening problems started to show though.

After turning on the laptop the bios loading screen was riddled with blue horizontal lines and the PC needed longer to start. When the desktop finally showed, the blue lines were less intense but still there and furthermore pulsating. I cannot see those lines on a white background or generally a lighter background, darker or even black screens are filled with those lines though.

Additionally the graphic card drivers don't seem to load anymore. When I manually start the graphic card update process the updater seems to find the drivers but can't seem to initiate them. 3D applications (or rather games) are slow as hell with only 1-5 FPS at any time. The strange thing is: sometimes when I restart the laptop the blue lines disappear, the graphic card drivers seem to initiate again and the FPS problems seem to disappear. But this "solution" occurs only once in a while. Videos or any other 2D applications seem to run fine (albeit with blue lines of course).

The device manager says about the graphic card that "the device has been stopped, there seem to be problems".

There have been a heap of other minor problems too. Some applications had to be reinstalled to work again (like dropbox) and the battlenet-launcher had to be reconfigured as well. There have been crashes as well as the desktop not responding for a while. Maybe it is important to know, that I transported the laptop in the normal flight baggage, although there was lots and lots of "cushion" around.


For some specs:

MSI

Processor Intel Core i7-4710HQ CPU@2.50GHz, 2494 MHz
Graphics Card NVIDIA Geforce GTX 980M

Here are two pictures:
http://imgur.com/a/TV7LW

The Laptop is less than a year old and still falls under guarantee. But that doesn't help in Spain right now so if there is any workaround for this problem I would be incredibly grateful! Thanks a lot in advance :)

 

joelkhoo

Estimable
Sep 24, 2015
2
0
4,510
0
i suggest you go to factory reset back everything to factory default condition to see if the issue is solved , or you rolled back or do system restore to the last known point where you didn't have this issue , if the method not working , it most probably a hardware issue rather than a software issue , but for now i suspected that some software bug is happening most likely is driver crashing , hope it help
 

Choobz

Estimable
Oct 9, 2015
2
0
4,510
0
Thanks for the answer!

I tried to use a restore point but that didn't change anything. The first picture I attached is from the bios boot process, so even before windows starts booting and arguably the blue lines are worst at this point. I guess it is a hardware failure then? Should I send it in? Do you think it is an easy repair? My hands are tied here in spain since noone seems to speak english and sending it home will probably take too long.
 

joelkhoo

Estimable
Sep 24, 2015
2
0
4,510
0

Most probably it is a hardware failure , if ur product is still under warranty , they will repair for u for free or charge u may be a minimum amount of cost , no worry just send it back to them , rmb send to the authorized seller or factory , dun send to a random pc shop, they will try to suck your money
 
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