Okay so for the past few weeks my computer have been randomly freezing and required a restart. Sometimes it didn't start from the first time, it just froze at the Asus logo. Right now the laptop doesn't do anything, as soon as I press the switch on button, it goes the Asus logo and stays there, sometimes continues and a black screen comes out with only the courser on it, it doesn't get affected by ctrl alt delete or anything. After a few restarts it got me into the advanced menu, where I tried everything, save mode, diagnose, troubleshooting, resetting but whenever I press any of them, the computer just freezes and nothing comes after. Is there anyway to fix it? And do you think that the issue is causes by a faulty HDD or Ram? Thanks in advance.
Laptop Asus x555l
NOTE: This is for when it will go all the way to black screen with cursor only.
Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.
1. Press "Shift" repeatedly until the "sticky keys" window show ups.
2. Now click the the link there that will lead to the "Ease of Access Center".
3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.
4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.
5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).
6. Now click and open "System Restore".
7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.
8. The computer will now do the work it needs to and then reboot.
If that doesn't work, you can try the following...
You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.
If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)
Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....
I will try the shift spamming in a bit, but I don't have really high hopes for it since the ctrl alt delete doesn't even make the HDD diod start blinking... I got to CMD in order to copy my school notes from the computer to a USB. The interesting thing is that all of a sudden the computer shares stopped responding, while the USBmemory kept on bringing lines on the screen. Now I am sure that it is a HDD issue and I'm going to take it to the computer store for its warranty.
Btw thanks for the suggestion