can not access google from any browser

[stephensond0823]

I can not access Google page with any browser. I get a page full of these type of symbols "�?Q���2#5�@#e���3p\�uޓ�����?_"
I have tried everything to figure it out. I called Google and they had no idea how to fix it. I have run malware and anti virus protections. Anyone have any idea how to fix this? Everything else seems to run fine.

 

[COLGeek]

Is this happening to more than one device?

 

[stephensond0823]

Is this happening to more than one device?

 

[stephensond0823]

Isolated to just this one laptop.

 

[COLGeek]

Is this on your home network or another network?

 

[COLGeek]

Wired or wireless connection? Or, does it make no difference?

 

[stephensond0823]

Is this on your home network or another network?

 

[stephensond0823]

Its not a Networked computer, its wireless but do not think it matters

 

[COLGeek]

It must be connected to some network to access the internet. Are you doing this from home, school, the library, etc.?

 

[COLGeek]

BTW, the issue could be the wireless adapter itself. What is the make/model of your laptop?

 

[stephensond0823]

It must be connected to some network to access the internet. Are you doing this from home, school, the library, etc.?

 

[stephensond0823]

It's connected to the Internet through Cox cable, however we have about six other computers that are connected the same way without this issue

 

[COLGeek]

Try connecting with an ethernet cable directly to the router via your laptop's ethernet port to see if the behavior changes.