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can not restore

Teresa_57

Prominent
Mar 20, 2017
1
0
510
my daughter accidently restored my gateway NE56R and I can not do any thing with it, I get the black gateway screen and no function keys work
 
Restored how? Did a Factory Restore or something else? A factory restore should just setup the system like it was new, with Windows installed. Is it stuck at the BIOS screen? No error messages?