Can't connect to Wi-Fi

[keithkz]

I have tried both a Samsung Powerbot r7040 and now this r7070 and using the Samsung Connect app I cannot get it to connect despite the app detecting them. Part way through the connection process it seems to disconnect my Note 8 cell phone from my home Wi-Fi. Then, at 53% of the way through the connection process it stalls and ultimately times out saying it's taking too long to connect. I did an online chat with Samsung and they can't figure it out either. I have Xfinity with an ASUS router and I even powered that down and then back on. Any help would be greatly appreciated!

 

[hang-the-9]

For testing, turn off security on the WiFi or change it to a different type. Make sure you not your settings before changing it. And remember to set it back the way it was once you tested things.