can't open my administrative user on my lap

[neymar]

hi, i have 2 user accounts on my lap, 1 is administrative account and other 1 is standardized! when i tried to logon in administrative user, it say's ''the user profile service service failed the logon. user profile cannot be loaded''

 

[kookie3010]

hi, i have 2 user accounts on my lap, 1 is administrative account and other 1 is standardized! when i tried to logon in administrative user, it say's ''the user profile service service failed the logon. user profile cannot be loaded''

is your laptop connected to a domain?have u tried from safe mode?