Cd\'s won\'t play on my laptop

[Guest]

Hi, my h.p windows 7 will not play cd-r700mb discs. [I have played discs before,in this same laptop previously having no problems ] Every time i insert a disc a message appears saying error code 0x80010108, can anyone advise what to do ? thanking you Andrea

 

[WR2]

Hello mummycat;

Does it do the same thing with DVD discs?

 

[Guest]

Hello mummycat;

Does it do the same thing with DVD discs?

yes, it won't play either, get the same error code 0x80010108
thanks for your help so far.

 

[WR2]

Start Device Manager. You can do that by typing device manager into the Start Menu search bar, there at the bottom. It will be listed under control panel.

Find your DVD/CD device in the list and open the listing.
When you see the make and model name of your DVD player right mouse click on it.
From the menu that opens choose Uninstall.
Then from the same menu choose Scan for hardware changes. That should detect your DVD drive again.
Then use the same menu choice and choose Update driver software.
That will give you two choices. Choose Search automatically for update driver software while connected to the internet.
Try a reboot and see if the CDs and DVDs will play.

One trick you can try is cleaning the laser lens inside the DVD player.
You can use a cotton swab and rubbing/isopropyl alcohol. You want it just damp, not dripping.
There are also DVD/CD cleaning kits that might be easier for you to use.

 

[Guest]

thankyou very much, i will try what you have suggested.

 

[pjmelect]

If uninstalling the driver and reinstalling it doesn’t work then try the following Microsoft web site and click on the “run now” button.

http/support.microsoft.com/kb/929461