Hi,
I live in Tennessee, and when Comcast went from analog to digital, we were told we had to change our TV cable box to receive Comcast cable, andwe were allowed to have 2 small converter boxes for other rooms for free. Anything after that would not be free, and if we wanted another main digital box, we would be charges $9.99. Well, I got the big box for the TV in the Living Room, and the 2 free boxes for the 2 bedrooms. I was just looking at my cable bill, and they are charging me for the 2 additional small boxes in the bedroom, which were supposed to be free. What happened? I thought it was against the FTC rules to charge for the first 2 additional boxes an the main digital box. Now I am being charged for each box except the main one in the living room. I am really upset. Iam on SSD, (disability), and that money could be putting food on my very bare table. I am very poor. Poverty poor. No food at the end of the month poor. Is this legal? I called and talked to someone in another country which was frustrating as she could not understand me, and she kept repeating the same thing over and over. "Yes, you are paying for the 2 boxes". I know that!!! I was told I would never have to!!! Help!!!
Thankyou,
Juliana
I live in Tennessee, and when Comcast went from analog to digital, we were told we had to change our TV cable box to receive Comcast cable, andwe were allowed to have 2 small converter boxes for other rooms for free. Anything after that would not be free, and if we wanted another main digital box, we would be charges $9.99. Well, I got the big box for the TV in the Living Room, and the 2 free boxes for the 2 bedrooms. I was just looking at my cable bill, and they are charging me for the 2 additional small boxes in the bedroom, which were supposed to be free. What happened? I thought it was against the FTC rules to charge for the first 2 additional boxes an the main digital box. Now I am being charged for each box except the main one in the living room. I am really upset. Iam on SSD, (disability), and that money could be putting food on my very bare table. I am very poor. Poverty poor. No food at the end of the month poor. Is this legal? I called and talked to someone in another country which was frustrating as she could not understand me, and she kept repeating the same thing over and over. "Yes, you are paying for the 2 boxes". I know that!!! I was told I would never have to!!! Help!!!
Thankyou,
Juliana