Computer shutdown unexpectedly

[etiennegentil]

My toshiba satellite c55 shutdown whenever i am typing in the word document. I called the support center , and i was told to remover the battery, hold the power button for 20 secs and turn it on again. The computer started running for 10 minutes . when i started typing again it stut down again , like before. Any expert support or help.

 

[Natsukage]

Hello.

When you have a shutdown, start from the beginning. Play around with your power connector. Does the laptop shutdown if your wriggle it a little? If yes, it's the charger or the DC jack.

Next, if it doesn't shut down, are your fans spinning rapidly? If yes, this may be due to overheating. Use a program such as Speedfan or hwmonitor to check your temperatures.
http://www.almico.com/sfdownload.php
http://www.cpuid.com/softwares/hwmonitor.html

If the temps are normal, then it may be software related. Check for any malware with your antivirus or with an app such as malwarebytes or adwcleaner.

 

[etiennegentil]

Hello.

When you have a shutdown, start from the beginning. Play around with your power connector. Does the laptop shutdown if your wriggle it a little? If yes, it's the charger or the DC jack.

Next, if it doesn't shut down, are your fans spinning rapidly? If yes, this may be due to overheating. Use a program such as Speedfan or hwmonitor to check your temperatures.
http://www.almico.com/sfdownload.php
http://www.cpuid.com/softwares/hwmonitor.html

If the temps are normal, then it may be software related. Check for any malware with your antivirus or with an app such as malwarebytes or adwcleaner.

 

[etiennegentil]

Hello.

When you have a shutdown, start from the beginning. Play around with your power connector. Does the laptop shutdown if your wriggle it a little? If yes, it's the charger or the DC jack.

Next, if it doesn't shut down, are your fans spinning rapidly? If yes, this may be due to overheating. Use a program such as Speedfan or hwmonitor to check your temperatures.
http://www.almico.com/sfdownload.php
http://www.cpuid.com/softwares/hwmonitor.html

If the temps are normal, then it may be software related. Check for any malware with your antivirus or with an app such as malwarebytes or adwcleaner.

 

[etiennegentil]

The fan and temp works fine. But i remember using the ccleaner one week before that.

 

[Natsukage]

Did you use those programs to check it? What was your recorded temps? Anything above 65-70C is not good.

If you incorrectly installed CCleaner and it possibly came with malware, then I suggest doing a scan with Malwarebytes:
https://www.malwarebytes.com/mwb-download/thankyou/