Connected to WiFi but no internet access

May 27, 2018
My laptop will connect to the WiFi but says no internet access. When I troubleshoot it says to restart the modem which I have done and nothing happens. It works perfectly on my phone. I’ve tried to forget all networks on the laptop and turn everything off and back on and see if it works but still says no internet access.
You need to run a cmd.exe window and type "ipconfig /all" . There will be an entry listed for your WIFI card. You need to check the IP address, DHCP status, gateway and DNS. Or just post the results.