Cursor Pointer does not move by Arrow-keys on the keyboard

[Anas_Shayah]

Good morning

My laptop is (Toshiba / Satellite / C55-A-1MW / PSCGJE), which comes with the keyboard (102-key / European layouts / Norwegian language), and (Windows 8.1 / 64-bit).
After i have upgraded to (Windows 10 / Home), the arrow-keys on the right to the touch-pad stopped to function!

Now i dis-activated the (NUM-LOCK), and use the arrows on the numeric keypad: (8 for: Up, 2 for: Down, 4 for: Left, 6 for: Right).
Notes:
1. Now, even when i open BIOS before Windows to startup, the arrows on the numeric keypad is the only available way to move the cursor.
2. These arrow-keys do not function both whether when the (Scroll lock key) is activated or not.

How to make the (Arrow-keys) function? Please advise.
Thank you in advance.
Have a nice day ...

 

[webworkings]

Try this and see if it helps.

1. Uninstall the keyboard driver.
2. Reboot the computer (yes, without reinstalling it).
3. when it reboots it should reinstall on its own.

Sometimes when updated to 10 the driver does't get updated/installed correctly. That should fix it, if the driver was the issue.