Question Dell 5502/5509 Won’t power up.

[Kayceee]

But, I know why. Just not how bad it is.
I have received a 1TB portable USB drive and downloaded pictures from my files onto it. I removed it for a little while, BUT when I went to plug it back in I missed. I accidentally put it in the HDMI port (not all the way of course), then POOF, it shut down and won’t start up again. I work from home and absolutely need this. Any tips I can try?

 

[helpstar]

Unplug the USB drive
unplug the battery of the laptop, wait for 2minutes, replug and power on again.

 

[JenneiTehanji]

It sounds like you may have damaged the HDMI port on your Dell 5502/5509 by attempting to plug in a USB drive into it. Unfortunately, this could potentially be a serious issue that may require professional repair.

You can try a few things to see if it resolves the issue:

1. Disconnect the power cord and all other peripherals from the computer. Hold down the power button for 15 seconds, then reconnect the power cord and try turning it on again.
2. Try to boot the computer in Safe Mode. This can be done by repeatedly pressing the F8 key as the computer is booting up.
3. Check the warranty on your computer and contact Dell for repair options.
4. If none of the above options resolve the issue, it is likely that your computer will need to be repaired by a professional.

 

[Kayceee]

Oh my goodness, I was so afraid of that. But you all think it “IS” repairable? Sadly the warranty is expired. I tried your helpful suggestions, thank you so much. It did not power up at all. Then I left it unplugged from everything all night, and again - did not come up. I’m going to call someone this morning.

Thank you!!

 

[COLGeek]

The motherboard is likely damaged and would have to be replaced.

 

[Kayceee]

The motherboard is likely damaged and would have to be replaced.

Wow that sounds like an expensive repair. Yikes, okay — thank you!!

 

[COLGeek]

Wow that sounds like an expensive repair. Yikes, okay — thank you!!

Depends. You can easily look up the cost of the part and then decide if worth the expense, especially if you install yourself.

 

[Kayceee]

Depends. You can easily look up the cost of the part and then decide if worth the expense, especially if you install yourself.

Ohhh I will do that!! I’m sure I can find a video to follow. Thank you! You all are amazing!!

 

[AldenSwift]

It happened to me as well and I end up buying a new motherboard.

 

[redtrash]

You may have shorted some pins, check if the pins in the HDMI port are all separate each other, if not, try to bend it back, if yes, well, what already has been said