Dell Inspiron 14 5459 does well on Furmark, but crashes while gaming

Mutasim_94

Commendable
Jun 5, 2016
2
0
1,510
0
I had my laptop run Furmark while stressing the CPU at the same time to generate maximum heat from my laptop for 30 minutes, it went up to a max of 95 degrees, but it didn't crash or anything. But when i play games on my laptop, at temps like 75 only, a stupid Blue Screen of Death appears, WHEA_UNCORRECTABLE_ERROR,

Please, can anybody explain this to me?

Here are my laptop specs:
Dell Inspiron 14 5459
Intel i7-5600U
AMD Radeon R5 M335
Intel HD Graphics 520
Toshiba MQ01ABD100

 
Hi,

Please do try these troubleshooting steps that may help.
- First is to go to Device Manager and uninstall the AMD graphics driver.
- Next is to open Programs and Features then uninstall anything related to AMD.
- Once uninstalled, download and install the latest driver.
- Here's the link: http://support.amd.com/en-us/download
- Reboot the laptop once the latest driver has been installed.
- After the reboot test it again and see if the same problem will persist or not.
- Last option would be to reinstall Windows.
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to go to Device Manager and uninstall the AMD graphics driver.
- Next is to open Programs and Features then uninstall anything related to AMD.
- Once uninstalled, download and install the latest driver.
- Here's the link: http://support.amd.com/en-us/download
- Reboot the laptop once the latest driver has been installed.
- After the reboot test it again and see if the same problem will persist or not.
- Last option would be to reinstall Windows.
 

Mutasim_94

Commendable
Jun 5, 2016
2
0
1,510
0


i tried reinstalling the AMD divers and software, and it ran well for a 2 days until the BSOD came up again with the same code WHEA_UNCORRECTABLE_ERROR
 

hang-the-9

Titan
Moderator
Furmark does not really run a good test on the card, it only tests a few functions and heats it up.

Try a clean Windows setup to rule out any software issues. If it crashes in games after that, try different RAM. If it crashes after that, the video card may be bad.
 
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