Dell inspiron 3543 wont charge when plugged in showing no battery present and turns off when charger is plugged out

amruthsumanth2000

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Oct 2, 2017
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i have recently changed my OS from win 8.1 to win 10 and i have purchased K7 total security and performed a complete system scan and from then i had a battery issue showing no battery present and turns off when i plugged out my adapter.
 

WyomingKnott

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1) Is it possible that this is actually a battery issue and not a software issue? I'd boot into the BIOS and then unplug the adapter. If it still turns off, then it's not a software issue but either a timing coincidence or (unlikely) damage caused by the software.
2) Where did you get win10? Was is the online automatic update or a fresh install?
3) Do you have win8 backups that you can test with?
 

sbgardne

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Jun 11, 2010
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Hey--

I had a similar issue with an Inspiron 11 3147. It wouldn't charge, so I assumed the battery was completely useless and ordered another. After I replaced the battery, the charging issue remained.

Unlike Latitudes, the Inspiron has a smaller charging plug. The plug has a hollow center that mates with a recessed pin in body of the laptop. That pin was bent, so the charging plug wouldn't insert fully.

I used needle-nose pliers to straighten and center the pin, and carefully inserted the charging plug-- noting that it went deeper and "clicked" into position. With the plug inserted properly, the laptop charged fully and worked fine.

Good luck, HTH.
 
Feb 27, 2018
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