Dell Inspiron Laptop fails to shut down

redheaad

Commendable
Feb 12, 2016
1
0
1,510
0
I am unable to power down my Dell Inspiron laptop. Previously I would use the Windows icon (lower right corner), then select Power, then select Shut Down. Nothing happens. So I pushed the power button on the laptop. Again nothing happened. Any suggestions?
 

thejackal85

Estimable
Jan 18, 2016
145
0
4,710
38
When you use the Windows option for shutting down, do you see programs close and things like that or it just doesn't do anything at all? For using the power button, you have to hold it down to shut it off, pressing it I don't think will do anything.

Let's troubleshoot this a bit by taking out the battery, keeping the AC adapter plugged in and trying again.
 
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