Solved! Dell laptop freezes/locks up randomly then shuts down

Oct 2, 2018
2
0
10
0
I have a Dell Inspiron N7110 (17R) and it's getting quite old (almost 8 years old now) but I want to keep it going as long as I can.

About 2 months ago, it started freezing/locking up while gaming. The mouse couldn't move, the screen wouldn't change and there was no audio (no loops or such). The regular things like alt-F4, ctrl-alt-del, winkey and alt-tab don't work either. The only option is to shut it down by unplugging or with the power button.

Since then, it has gradually gotten more frequent, even while not gaming or doing anything with the laptop, although chances of freezing rose with the demands of the programs that were running (games>youtube>text editors >idle).
Now it just freezes ~1 minute after booting, then shuts down by itself (since the last reinstall of windows).

WHAT I TRIED

  • ■ updated all drivers
    ■ uninstalled then installed drivers
    ■ checked for viruses (bitdefender and windows defender)
    ■ checked hard drive (from command prompt and the one you can run by right clicking on C)
    ■ checked RAM (from command prompt)
    ■ run all diagnostics in BIOS
    ■ reinstalled windows twice
    ■ checked temperature with speedfan (CPU: 50-60, GPU: ~70 while using chrome)
    ■ uninstalled bitdefender (that seemed to help for a while)
    ■ some other stuff I can't remember, I've tried a lot of things in the past 5 weeks
Everything checked out fine and no problems were discovered.

SYSTEM INFO
Dell Inspiron N7110
Intel core i7-2630qm quad-core
Nvidia GeForce GT525M
Intel HD3000 (built in graphics card)
2x 4Gb DDR3 RAM
Windows 10 64bit EDU
Battery has been dead for a long time so I removed it

ADDITIONAL INFO
The laptop can get really hot, especially while gaming, but it has always been this way. Two of the 4 USB plugs don't work, no idea why but it's been like this for ~4 years.
I regularly try cleaning the fan by blowing on the vents with a hair dryer (runs cooler for a while) but I've only take the laptop apart to dust it once, ~a year ago.
I've reinstalled windows at the end of each semester for the last 5 years.
Since the problem occured, I reinstalled it twice. At first, the installer didn't ask me if it was supposed to wipe the drive so it kept all my files. Obviously the problem remained. At the second reinstall, I chose to wipe everything but after it finished, all drivers were installed. I don't know if that's supposed to happen. I did the second reinstalling yesterday and ever since, the system freezes after booting up and shuts down after a few minutes.

I'm starting to run out of ideas and need your help guys. Thanks.
 
check the HDD with its manufacturer tool

run memtest.org (usb autoinstaller)

Install all drivers from the Dell support site if possible

Check the temperature in BIOS

check if the HDD sits tightly connected, as well as the RAM (remove and reinstall) and CPU/GPU cooler
 

Lutfij

Splendid
Moderator
With Windows 10, you don't simply reinstall it, if it gives you an issue and you need to reinstall the OS, you should recreate your bootable installer using Windows Media Creation Tools with the latest update onboard. Then you should make sure your laptop's BIOS is up to date. Since the laptop was purchased, did you have to replace the HDD?

When disassembling the laptop, did you replace the TIM with a fresh application on the cooler assembly after cleaning the fans?
 
check the HDD with its manufacturer tool

run memtest.org (usb autoinstaller)

Install all drivers from the Dell support site if possible

Check the temperature in BIOS

check if the HDD sits tightly connected, as well as the RAM (remove and reinstall) and CPU/GPU cooler
 
Oct 2, 2018
2
0
10
0
I'll try installing windows the way you suggested it today/tomorrow.
I can't update the BIOS since I don't have a battery in the laptop but it's up-to-date, I checked it.
I didn't replace anything in the laptop yet. Could it be a hard drive issue even though the tests concluded that it's fine?
I did reapply thermal paste but I might have gotten it wrong. Would this create a permanent damage or can I just pull the laptop apart and make sure it's applied correctly?

Thanks for your quick answer. I'll post updates after installing windows or reassembling the laptop.
 

shknawe

Commendable
Oct 22, 2016
84
0
1,610
16
It sounds like years of running the computer hot has taken its toll on your motherboard. .ie. solder worn away, cpu cooked etc. If you can get it to run for a bit of time use cupid hwmonitor and see what kind of temps you are getting.
 
Thread starter Similar threads Forum Replies Date
Pte Junior Laptop Tech Support 0
S Laptop Tech Support 0
J Laptop Tech Support 1
J Laptop Tech Support 2
SkiBaBopBaDopBop Laptop Tech Support 1
M Laptop Tech Support 0
G Laptop Tech Support 1
Matiyo Laptop Tech Support 0
Mdot Laptop Tech Support 1
X Laptop Tech Support 5
R Laptop Tech Support 1
abacus143 Laptop Tech Support 1
R Laptop Tech Support 0
rahulkumarbudhwani Laptop Tech Support 1
sm23 Laptop Tech Support 9
shresthabijay26 Laptop Tech Support 1
D Laptop Tech Support 4
D Laptop Tech Support 6
M Laptop Tech Support 4
S Laptop Tech Support 1
Similar threads
Question Laptop keep freezing when connected to a monitor
Question Laptop Freezes and audio makes a horrible sound, followed by black screen on restart. Does anyone know what is happening?
Question ASUS Laptop freezes while trying to load windows, restarts after 5 minutes.
Question ASUS Laptop UX430u freezes in sleep, or hibernation, or even when monitor switches off. I have tried everything, even running from bootable disk.
How To [SOLVED] Freezing/Stucking BIOS on ASUS ROG logo after installing SSD. GL702VM & others ASUS rog laptops
Question Acer laptop freezing when on battery power
Question Hp Gaming Laptop Keeps Freeze/Crashing With Pixelated Square - Please Help
Question Laptop freeze after startup and stuck with not blinking dash on the corner
Question My lenovo laptop Freezes completely when you connect a charger
Question Laptop freezing for milliseconds
Question Laptop keeps freezing and becoming unresponsive!
Question Laptop random freeze
Question Toshiba Satellite Radius 12 P25W - C2300 - 4K constant freezeing / reboot when connected to AC
Question Laptop Freezes or wifi gets disconnected and unable to connect to new wifi hotspot when laptop is moved
Question predator hellios 300 freezes weirdly
Question Laptop freezes completely for 3-4 sec and BSOD shows up
Laptop freezes and locks up when starting using power button, booting into system recover using dedicated recovery works fine?
Laptop freezes and locks up while using after effects, is RAM the issue or something else?
Laptop freezes, reboot, stuck in BIOS
Laptop randomly freezes/locks up and have to restart-No BSOD

ASK THE COMMUNITY