dell laptop screen blinks on and off

[DonnaP]

help!! My daughters Dell laptop turns on fine, but glitches after with the screen blinking on and off. It wont connect to the internet and wont allow the mouse to work. I phoned Dell and they said it was a software problem. They want $260 to help fix it. This computer is used for University by a student who just can't afford that. Any help would be appreciated. Thanks

 

[Laptop_Nerd]

Hi,

Here's some steps you might want to try with that PC.

Load into safe mode with networking and see if the same problem happens in there.
1. Turn the PC off completely.
2. Hold down the F8 button then turn the PC on while still holding down F8 you can let go once you see Advanced Boot Options
3. Select Safe mode with Networking using the arrow keys on your keyboard then press enter once selected.
4. Once in Safe Mode with Networking see if the same problem exist. If not
5. Perform System Restore to an earlier date an time when everything was working fine.
6. Lastly if it still is happening in Safe Mode you need to perform a Factory Reset. Use this link below for the procedure on how to do this.

https/www.dell.com/support/article/us/en/04/SLN117599/EN