Dell Latitude E6400 - Fingerprint reader dead?

[khrystyan27]

Hi guys!

I have a Dell Latitude E6400 laptop with a fingerprint reader, and after a long time, I've fount the correct drivers for Windows 8.1 X64 (in Device Manager it's shows up as ControlVault Device -> Dell ControlVault w/ Fingerprint Swipe Sensor), and I've installed DigitalPersona 6.2.1 for Windows 8.1 (as seen on Dell forums), and I've finally managed to make DigitalPersona detect my fingerprint sensor, but I can't register any fingerprint...

No matter how many times I swipe, or how much I press, there's no detection. Is the Fingerprint sensor dead?

Thank you for your help guys!

 

[khrystyan27]

Thank you everyone for helping.

I've finally managed to make it fully functional. The correct order is (Driver for Windows 8.1 -> Fingerprint reader firmware update -> DigitalPersona 5 -> Digital Persona 6.2.1 update -> BIOS clear data). Now it's working flawlessly, and it's very accurate. The integration in Windows 8.1 is the best, and with DigitalPersona 6.2.1, you can log-in to Skype, Yahoo Messenger with just one swipe.

If anyone has the same problem, PM me, I can provide all the programs and help, to fix the problem with Windows 8.1 and Fingerprint reader on Dell laptops.

 

[MOISES FAJARDO]

Hi guys!

I have a Dell Latitude E6400 laptop with a fingerprint reader, and after a long time, I've fount the correct drivers for Windows 8.1 X64 (in Device Manager it's shows up as ControlVault Device -> Dell ControlVault w/ Fingerprint Swipe Sensor), and I've installed DigitalPersona 6.2.1 for Windows 8.1 (as seen on Dell forums), and I've finally managed to make DigitalPersona detect my fingerprint sensor, but I can't register any fingerprint...

No matter how many times I swipe, or how much I press, there's no detection. Is the Fingerprint sensor dead?

Thank you for your help guys!

Thank you everyone for helping.

I've finally managed to make it fully functional. The correct order is (Driver for Windows 8.1 -> Fingerprint reader firmware update -> DigitalPersona 5 -> Digital Persona 6.2.1 update -> BIOS clear data). Now it's working flawlessly, and it's very accurate. The integration in Windows 8.1 is the best, and with DigitalPersona 6.2.1, you can log-in to Skype, Yahoo Messenger with just one swipe.

If anyone has the same problem, PM me, I can provide all the programs and help, to fix the problem with Windows 8.1 and Fingerprint reader on Dell laptops.

 

[MOISES FAJARDO]

Hello khrystyan27 i am mo ilustracion.cultural@gmail.com and i have this problem with the fingerprint reader , im running win 8 and do not have the software can you help me , thank you very much ....