Dell Ordered to Sell 19-inch LCD for $15

[lashton]

Its just pathetic how people act in this case, just how low will we go to save money is almost beyond me, seriously if you think a 19" would cost $15 then you better spend the saving on a shrink cause you must be mentally retarded if you thought the price was %15

 

[jitpublisher]

Gotta go with others and say that you HAD to know it was a typo. Too many people these days looking to get something for nothing, with a "screw everyone else before they screw me" attitude. I agree, if you thought you could get a new Dell monitor for 15 bucks, well to quote the infamous George Strait, "I've got some Ocean front property in Arizona, if you'll buy that I'll throw the Golden Gate in free"

 

[computabug]

Aww how come I never know about this stuff? I woulda bought like 6 and put a tri sli on it lol.

But yea Dell ought to deliver those LCD's to their customers soon if they wanna stay in business... I don't understand why all these fools are commenting that Dell shouldn't sell these LCD's to their customers for $15? If I ordered 6 of these for $15 each, I'd expect them to be at my door within a few weeks... and if I was told it was a typo and I couldn't have it for that price, I'd really Dell getting corrupted...

Are you freakin kidding me? One per customer? No waay! If I buy 6, I get 6! What kinda crappy policy is that? Lol I'm just too lazy to go search up the Dell policy 😛

 

[Guest]

is there a reason this thing fiasco seems to be about 'morals' in stead of the law? theres a REASON why there are laws governing this sort of stuff(although NA doesn't seem to have any as far as I know).

Dell should pay up...its the law...

If I came up and shot your significant other just to test if bullets fired from my gun will actually kill someone or not, would you not think its appropiate that I be punished?

 

[Guest]

This has happened in the past. Look up wounded moniter children.
We all recieved a decent settlement from the class action. (Took years, but we did get our "Discount." And as a small business owner, it sucks whenyou make a mistake, but here, we own up to it.

 

[demonhorde665]

[citation][nom]DouglasThurman[/nom]That's what's wrong with this world. Too many people wanting something for nothing, or in this case $15. I've worked retail for 15 years and all I see are inconsiderate a-hole customers who don't care about anything but getting what they want. I don't go to your workplace and act that way. I say screw the customers and Taiwan and Dell should tell them that there will no longer be any orders accepted from Taiwan. Dell will lose less money in the long run. Good riddance to a-hole customers.[/citation]


people like you are what is wrong with teh world today , Customers make or break acompany yet to today companies every where are getting this mentality that customers OWE them for being thier customers. quite frankly i'm sick of this mentality it is why inflation has sky rocketed , it is why you have greedy companies making 200-300 + percent in profit when they could do damn fine on jsut a 50% profit. for those that dont understand

profit si teh money you make after the item's /or labor is paid for , say you make a watch it cost you 1 dollar to make in time and materials , a 50 % profit would be you selling it for %1.50 cents
youa re making 1.5 times more money than what it cost you , now look at joe blow corperations today , for isntance, shirt comapny cost to make 1 t shirt is say 2 dollars they turn around and sell said t-shirt for 4 or 6 dollars , they are making a 200 percent profit at 4 dollars or 300 percent profit at 6 dollars . you see where this picture is wrong ? it is greed , and a 200 percent or 300 percent profit margin is not needed for a company to survive or grow , a 50% profit would give them pleanty of money , but saddly most ever company that makes somethign today is aimign for 200-300 percent pprofit (i have worked at various retail chains and have seen teh read outs for what they buy , what it cost and how much they seel it for.)

your mentality is almsot eh same as a big companies.If youa sk me this shit happens to companies for areason , it's called Karma . and i wont cry one tear over Dell losing money cos teh truth is , more than afew of thier products are making WAAAYYY more porfit than what would be needed to cover the cost of this f--k up.

 

[ira176]

radguy,
I wouldn't call this false advertisement in the sense that Dell overtly priced the units at $15.00 to get customer attention only then to change it later to a higher price (bait and switch), but I would call it incorrect advertisement or accidental. I don't think that any rational person should expect to be sold an item at what would be about 10 cents on the dollar from what the original discount price was. Further Taiwan's consumer protection agency seems to be "sticking it" to Dell. Would they do the same to a Taiwanies based company? Maybe Dell would do well to offer those customer's a coupon for an additional 5% off, but lets not get greedy.

 

[mrsandoo]

[citation][nom]lashton[/nom]Its just pathetic how people act in this case, just how low will we go to save money is almost beyond me, seriously if you think a 19" would cost $15 then you better spend the saving on a shrink cause you must be mentally retarded if you thought the price was %15[/citation]

Why is it wrong to think you can get a 19" for $15 if it is advertised as $15? You work for Dell or something?

When a seller advertises something at a certain price, you take that price at face value. Customers don't say "Oh that must be a typo." or "Oh that can't be right." When you buy something that is being sold for $15, you ASSUME that the product is being sold for $15.

When you go to a restaurant and buy a meal that's on the menu for $10, only to be charged $40 after the restaurant claims it was a typo, what the heck you going to do, pay $40?

 

[Guest]

Anybody have a different view?------>>>This has nothing to do with honesty or people "taking advantage" of a situation. This is strictly both a business matter and an accident.So okay yes dell made a slight typo and is out $18 million, and yes maybe some people buying the monitors knew it wasn't the right price. but in business this doesn't matter. If you list a price for something and people make a purchase based on that listing it's your obligation to follow through with it. Sure it's costly but come on guys mistakes are to learn from, even for a multi-billion dollar company.I can guarentee there are going to be so major procedural changes if deal really has to cough up $18 million. This error may very well end up saving dell from a much larger fiasco in the future. Just Imagine if it had been $1500 Laptops priced $15 instead.

And to everyone on here saying "people are wanting something for nothing" That's clearly not the case. Since the price was listed on the site just like any price for any other item Most People probably just thought they were getting a good deal. Maybe some even figured it was a highly faulty batch but a new 19 inch lcd is worth $15 gamble on it lasting.

 

[captaincharisma]

[citation][nom]bobbert[/nom]is there a reason this thing fiasco seems to be about 'morals' in stead of the law? theres a REASON why there are laws governing this sort of stuff(although NA doesn't seem to have any as far as I know).Dell should pay up...its the law...If I came up and shot your significant other just to test if bullets fired from my gun will actually kill someone or not, would you not think its appropiate that I be punished?[/citation]

all you sound like is just another loser trying to get something for nothing

 

[wicko]

Dell, reputable? Hahahaha!

Pay for your mistake, Dell, I do not feel sorry for you in the least.

 

[knickle]

I agree that Dell screwed up big time. It's obvious that they have dropped the ball when it comes to quality assurance. There should have been some kind of User Acceptance Testing (UAT) prior to launching the updated pricing. The fact that mistakes like this are slipping by says something about their lack of process.

The points about paying for their mistakes... this one is debateable. I can understand where they might want to honor the price for those that also made other purchases to go along with the monitor. The rest of the people that have tried to "cash in" on Dell's mistake shouldn't be suprized or upset if they don't get their monitor. If Dell refunds the $15, then the buyer is out $0. He or she might be a bit dissapointed that the too-good-to-be-true deal turned out not to be true. It's probably all for the best. The drool dripping onto those greedy little paws, rubbing together, would have created quite a mess while waiting for delivery.

I assemble all my own PCs myself. I have yet to purchase anything from Dell. Had I seen the $15 error, I might have tried to jump on the bandwagon. If they renagged on me, oh well. They wouldn't be losing me as a customer anyway as I was never one to begin with. That goes double for the people that actually ordered 5+ monitors.

 

[IzzyCraft]

[citation][nom]Wayoffbase[/nom]The people ordering it knew it was a mistake, that's why it's 26,000 people ordering 140,000 displays. They're all going on ebay for $100 each.[/citation]
Exactly they should sell the one display to each of those customers at 15 dollars as a show of faith of their mistakes, but he high difference between the number of ppl and the number of displays ordered just says they are exploiting an obvious mistake and should not profit from that.

 

[zodiacfml]

yeah, all that in only 8 hours.

[citation][nom]Wayoffbase[/nom]The people ordering it knew it was a mistake, that's why it's 26,000 people ordering 140,000 displays. They're all going on ebay for $100 each.[/citation]

 

[zodiacfml]

i add, what about those customers who truly wanted the LCD and didn't bother to buy since they knew there was an error?
how about those who took advantage and placed multiple orders?
also, what if the case is a price display error, charging the credit card with the real price?

point is, giving those lcd's for $15 is not a proper punishment.

 

[jwl3]

Retarded. I mean, if Home Depot sold "window louvers" and mislabeled it "window lovers, " does that mean, they're legally required to provide each customer with a lover next to a window? Mistakes happen - it's one thing if it was done intentionally in a bait and switch. It's another when it's an honest error. The Taiwanese legal system is being stupid.

 

[bobbox1980]

If you were a small business owner and screwed up, would you cancel the orders or would you lose a ton of money?

The people saying Dell should have to fulfill the orders see Dell as a faceless corporation rather than the company filled with human beings who have jobs, are fallible, need to be paid, and make a profit in order to survive.

Who doesn't want something for nothing? I'd stop doing business in Taiwan before I would let the govt browbeat me into losing $18 million. If the people saying Dell should have to fulfill the orders owned a small business and made a mistake like this, they would change their tune on fulfilling orders.

 

[Guest]

I guess the guy who was responsible finds himself out of a job now! :-S

 

[weakerthans4]

Piss and moan all you want, but nobody is getting a 19" inch LCD for $15; unless it's 2 years old and selling on craigslist. The sheer number of idiots out there who actually think this typo-ed price would hold up is staggering. Have any of you heard, "If it sounds too good to be true, it usually is" Use some common sense, you know it's a mistake and you know it's going to be retracted, grow up. Oh and fyi, according to the law, dell is not required to honor that price.

 

[r0x0r]

[citation][nom]demonhorde665[/nom]people like you are what is wrong with teh world today , Customers make or break acompany yet to today companies every where are getting this mentality that customers OWE them for being thier customers. quite frankly i'm sick of this mentality it is why inflation has sky rocketed , it is why you have greedy companies making 200-300 + percent in profit when they could do damn fine on jsut a 50% profit. for those that dont understand profit si teh money you make after the item's /or labor is paid for , say you make a watch it cost you 1 dollar to make in time and materials , a 50 % profit would be you selling it for %1.50 cents youa re making 1.5 times more money than what it cost you , now look at joe blow corperations today , for isntance, shirt comapny cost to make 1 t shirt is say 2 dollars they turn around and sell said t-shirt for 4 or 6 dollars , they are making a 200 percent profit at 4 dollars or 300 percent profit at 6 dollars . you see where this picture is wrong ? it is greed , and a 200 percent or 300 percent profit margin is not needed for a company to survive or grow , a 50% profit would give them pleanty of money , but saddly most ever company that makes somethign today is aimign for 200-300 percent pprofit (i have worked at various retail chains and have seen teh read outs for what they buy , what it cost and how much they seel it for.) your mentality is almsot eh same as a big companies.If youa sk me this shit happens to companies for areason , it's called Karma . and i wont cry one tear over Dell losing money cos teh truth is , more than afew of thier products are making WAAAYYY more porfit than what would be needed to cover the cost of this f--k up.[/citation]

You've never worked in retail have you?

Also if you're going to try to teach people something make sure you first know what you are talking about and that you know the language that you're trying to communicate in. Reading your post is like reading an sms from a 12 year old (and I don't buy that English is your 2nd/3rd/etc language because of the type and volume of errors made).