Every reviewer seems to love the XPS but that's because most don't use them as their daily driver. I have had mine for two years and the problems are never ending. Most of problems seem to come down to firmware/bios issues. Here is my list
- The GPU fan rattled out of the box, got fixed sorta with an in house service (only hardware issue I had (sorta))
- There was the DPS issue that went on for months (speaker crackling sound issues , google it)
- When the computer is in sleep and/or hibernate it can't seem to fully turn off when the battery is low. The result is the battery is drained to the point that it gets damaged. I get windows/bios low battery crash warnings on boot up when I plugged it back in on boot up.
-As a result of the above (probably) I had 1 of the 6 battery cells fail withing 16 months. After two years of use my battery capacity is degraded by 34-40%.
-The cpu will throttle to 800MHz for no apparently reason on battery occasionally (1-2 a week). Computer is cool to the touch, no cooling issue.
-The Dell Power Management App takes 1 to 2 minutea to open. Really Dell?! How poorly is this thing written. I can open a 300mb CAD file in less time.
-Within the first year of it's life Dell pushed 11 bios updates, that's one a month! Talk about patch over patch over patch, no wonder the thing never works properly. Once they even issued two bios updates withing one week because the first one rendered some people's laptops useless. It was like some 18 year old kid was writing the patches and just pushing them out like some side project.
I'm definitely not a fan of Macs but this is why people buy Macs. They just work. The problem is that the physical unit feels rock solid but the software is a total nightmare.
I honestly wouldn't be surprised if the thing caught fire one day because the bios over charged the battery. At least it's in a machined aluminum chassis. Maybe that'll contain the explosion a little.
Never again Dell.