Does TiVo collect diagnostic information?

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

Last night, when I tried to look at the To Do List on my 80 hour 240 (at
7.1b), the screen was blank for about 15 seconds (just the background and the
"loop"). Then, it went to the powering up screen. It completed the reboot and
everything was fine.

Being in product support for software for another hardware environment, I got
to thinking. Does TiVo collect any information when it "crashes" and then
upload it to them on the next phone connection? Assuming that the Kernel is
capable of collecting and recording information on a software crash (somewhat
akin to Window's Blue Screen of Death), this would be an excellent way for
TiVo to catch bugs in the field.

Does anyone know if TiVo was smart enough to build this capability in?

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

Keith E. Moe wrote:
> Does TiVo collect any information when it "crashes" and then
> upload it to them on the next phone connection?

Logs, yes. Report to headquarters, I don't think so.

Welcome to your TiVo
=[tivo:root]-# ls -l /var/log
total 1033
-rw-r--r-- 1 0 0 28797 Jun 4 00:25 Oendpad.log
-rw-r--r-- 1 0 0 0 Jun 3 05:16 Okdebug
-rw-r--r-- 1 0 0 203705 Jun 4 09:17 Okernel
-rw-r--r-- 1 0 0 177 Jun 3 09:34 Omessages
-rw-r--r-- 1 0 0 74690 Jun 4 09:17 Otcdebuglog
-rw-r--r-- 1 0 0 87270 Jun 4 09:17 Otclient
-rw-r--r-- 1 0 0 0 Jun 3 05:16 Otvdebuglog
-rw-r--r-- 1 0 0 0 Jun 3 05:16 Otverr
-rw-r--r-- 1 0 0 593546 Jun 4 09:17 Otvlog
-rw-r--r-- 1 0 0 12019 Jun 4 09:27 endpad.log
-rw-r--r-- 1 0 0 0 Jun 4 09:17 kdebug
-rw-r--r-- 1 0 0 2891 Jun 4 09:26 kernel
-rw-r--r-- 1 0 0 0 Jan 1 1970 maillog
-rw-r--r-- 1 0 0 209 Jun 4 09:27 messages
-rw-r--r-- 1 0 0 0 Jan 1 1970 secure
-rw-r--r-- 1 0 0 1820 Jun 4 09:17 svclog
-rw-r--r-- 1 0 0 69 Jun 4 09:17 tcdebuglog
-rw-r--r-- 1 0 0 1302 Jun 4 09:17 tclient
-rw-r--r-- 1 0 0 8586 Jun 4 09:18 tivoLog.prv
-rw-r--r-- 1 0 0 9472 Jun 4 09:07 tivoLog.prv.gz
-rw-r--r-- 1 0 0 10180 Jun 4 09:08 tivoLog.prv.gz.bfg
-rw-r--r-- 1 0 0 0 Jun 4 09:07 tivoLog.pub
-rw-r--r-- 1 0 0 0 Jun 4 09:17 tvdebuglog
-rw-r--r-- 1 0 0 0 Jun 4 09:17 tverr
-rw-r--r-- 1 0 0 6650 Jun 4 09:25 tvlog
=[tivo:root]-#

-Joe